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Klipsch Roomgroove dock won't open

I've just received a Klipsch Roomgroove which powers up but the dock for the iPod doesn't open. Is there anything I can do, or does it need to go back to Amazon?

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  • treyideker Dec 28, 2008

    I have the same problem -- any ideas?

  • FHoffert Jan 02, 2009

    I have the same problem and in speaking with a ProMedia representative, was told that there is a chip that controls the extension and retraction of that drawer and I would need to go through the process of getting a "return authorization number" through them and then send it back to be replaced.



    The person I spoke with said there was not troubleshooting solution, that if the drawer did not operate there must be something wrong with the electronics and thus it must be returned for replacement.

  • Anonymous Mar 17, 2009

    When I received the speakers the dock just didn't open. I am very unsatisfied with this and it is a huge hassle to go through the return process

  • bill361 Mar 29, 2009

    Same, I bought two and both have problems opening the drawer once in awhile it will work. Then you keep in open for fear of not being able to open it in the future... :-(

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I have 3 roomgrooves and on 2 of them the rubberband that connects the dock to the spindles that opens it ripped. If you take the speaker cover off you can manually turn the spindle to open and close the dock. I am still looking for a replacement and the easiest way to insert new rubberbands.

Posted on May 20, 2010

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When you open the dock to us and want to close it, just unplug it and plug it back in. Turn the power back on and it will close on its own.

Posted on Feb 24, 2010

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that shows how much they care about the product.

If this helps leave a vote on fixya

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