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Did you try to find a replacement flapper by specifying the toilet model, or did you show them what you have? If this is not a power assisted flush toilet, there aren't that much difference between flappers. Worst case you could replace the whole flush valve assembly with a generic type.
Is it spring wound or weighted with pine cones? I have a feeling the movers wound it up for you and over wound it. you can release the tension on the spring by carefully letting the key unwind while you hang on to the catch, I just got a clock from somebody, it was way over wound, took about 10 full turns out of it and got it running, it has been going for about a week without touching the spring. I haven't got the chimes back yet.,,, Now if it is a weighted mechanism, the chain may have jumped the track. Check that out. Other than that, I can't see why it shouldn't work. Hope this helps.
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