I have had this scanner for a few years--it was working fine when I used it about 2 weeks ago. Today it pre scans/scans a slide--the mechanism is moving over the slide--but the resulting image in a completely white box. I reset all of the settings and then I dumped and reloaded the software but that didn't solve the problem. When I look inside I can see the low purple light so I think the bulb is still working.
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Make sure you have Adobe acrobat or similar installed so that you have PDF available on the PC. It may also be in the software for the Epson. I had a scanner a few years ago whose software excluded PDF and I ended up installing new software of a generic printer / scanner to use Adobe PDF
First reboot your computer, then check you connection with from the scanner to the computer. By this I mean pulling it out of the scanner if its not permanently mounted on the scanner. Then pull out the computer side and push it in and try to scan. If this doesn't work then if you have another USB cable swap it out with the one on your scanner and try and scan again. The only communication link with your scanner is that cable.
Scan via Twain plugin (photoshop) for the N 650U is the only solution working for me. Front button stopped working after a needed update 3 or so years ago, don't expect that to work anymore.
I am using Mac OS X Snow Leopard on an Intel MPB.
- - cognitdiss
Hi I bought a secondhand, nearly new Minolta Dimage Scan Elite 5400 a few years ago but never tried to use it until now when I tried to get it to work with my iMac running OSX 10.6.2. I uploaded the Dimage software but I cannot get it to recognise the scanner - any suggestions? Do I need to get updated drivers?
sounds like a faulty scanning head to me......
when images are scanned they are normally imaged in 3 colours red blue and green these are then combined to give a full colour scan. sounds like you are only getting the blue pass.
not alot that can be done here, if it is in warranty (check with manufacturer for duration of warranty as sometimes this can be more than a year) they should repair or replace this for you