Question about SanDisk Sansa e260 MP3 Player

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Home screen on mp3 player has frozen.

Player will; not go to the next screen after the sansa home page and the five color bubbles

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  • 948 Answers

Follow the directions here to reset your player and update the firmware.
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=27

Posted on Dec 26, 2008

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1 Answer

My sansa fuze at times freezes. I do not know why,


Hello,

When the blue ring is illuminated, first try the RESET for the Sansa Fuze.
The player should NOT be connected to any other device:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

1d7a380.jpg

When a RESET won't work or the player freezes again, UPDATE the firmware on the player in 2 steps.
The player should NOT be connected to any other device:

> step1: Enable MSC mode
1. Turn device OFF: when the player is frozen first perform step 1 and 2
of the RESET procedure:
1. Slide and hold the Power switch up for approximately 20
seconds.
2. Release the Power switch.
2. Slide the Hold switch down to Lock (orange colored dot showing).

fd30d03.jpg
3. Press and hold the left button ( |<< ) while connecting the device to the PC.

> step 2 : UPDATE the firmware
Use next page for updating the firmware on the player.
http://kb.sandisk.com/app/answers/detail/a_id/278
There are 2 methods for updating, for Windows operating system the
updater ( method 1 ) should work:
Method 1; Use the Sansa Firmware Updater
Method 2: Use the update board / Sansa forum
Look in the Update page for the steps to follow.

Jul 20, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sandisk Sansa Clip frozen want to reset


Hello,

All support for the Sansa Clip can be found on next site:
http://kb.sandisk.com/app/answers/detail/a_id/4303/session/L3NpZC83VDhjWW4qag%3D%3D/sno/0

Look in the Clip manual how to reset:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf
[ page 6 and 7 of the document file = page 4 and 5 ]
Looking at the display, slide up the power/reset switch on the left side for at least 15 seconds to RESET the player.

May 20, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa mp3 screen has frozen up


try reseting it. hold down the power button for15-20 seconds and release

Jan 18, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Down load screen frozen


I opened it up and let the battery run down the power after five minutes i reasembled and went to settings and reset to factory defaut settings it restored it, its working fine now, i lost my muscic but a can always download again !

Dec 25, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

My mp3 player is frozen as soon as i turn it on it just come on and say V4.0.44A SANSA M240 1.0GB and thats it it won;t play or nothing. and its been like this for a long time.


Hello,

All Answers page from Sandisk for the M240:
http://kb.sandisk.com/app/answers/list/kw/m240/r_id/101834/sno/1/search/1/session/L3NpZC9JeGphOWVOag%3D%3D#s=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

Looking for answer 34, when the player is not turning on:
Trying to reset performing the actions in solution 1. Next, when still not responding solution 2:
http://kb.sandisk.com/app/answers/detail/a_id/1115

Looking for answer 14, when the player freezes. Telling to format the player. Follow up the instructions on next page:
http://kb.sandisk.com/app/answers/detail/a_id/1/p/555%2C662%2C670%2C674/page/2/r_id/101834


Sometimes a firmware update or reinstall is needed to have the player function normally again. See next page how to install and use the Sansa firmware updater:
http://kb.sandisk.com/app/answers/detail/a_id/1107/kw/firmware/p/555%2C662%2C670%2C674/r_id/101834


Manual for the M200 series in pdf format:
http://mp3support.sandisk.com/downloads/um/sansa-m200-um.pdf

Need more help ? Just post a comment.

Nov 18, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

The screen is frozen and I cannot play music and i cannot find the reset button


If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset.
If this does not work, I recommend plugging the device into a computer, or charger.

Jun 02, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Black screen, lit up blue wheel ,won't turn off or on


Goto > http://www.sansa.com/support/sansa_view/faqs

There is a FAQ page here that might help you.

May 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen while on the refresh database screen


Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Frozen


Mine froze in play position, but no sound.


Here's what worked for me. Mine is the Sansa M250

1)Plugged the player into the PC and removed all the MP3s

2)Downloaded update program from Sansa link below

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

3) Install the program

4) Plug the Sansa into your PC.

5) Program automatically starts and allows you to check for software update. Do so and let the program update your player.

Fixed my freeze problem. Player working perfectly now.
Hope this helps.

Dec 05, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa m250 is frozen on initializing screen


my e200 does that im sooo pissed it just stays on the screen turns blue than goes back to home screen. i let the batteries run out and the same thing still happens!!

Nov 21, 2007 | Audio Players & Recorders

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