Question about SanDisk Sansa e250 MP3 Player

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"Bad Track" error, though not able to turn off, or get away from that screen

I deleted some songs off the mp3, but not all of them. Then i discover that all my songs are gone, upon this i go to a tracklisting and recieve the notifaction "bad track" and am not able to exit this screen, turn off the mp3 player or access the folder for the mp3 via the computer. It is basically frozen, any suggestions?

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  • Anonymous Jan 07, 2008

    something called refresh databse popped up and it go aways at sometimes...then it deleted all my songs and i cant put them back doesnt show on the mp3...then it u have any idea how to fix this problem?

  • Spectre1982 Jan 12, 2008

    I have the same issue E250 Sansa." Bad Track" Basically shuts the whole unit down. Even restarting the player still results in all stored data having the same BAD TRACK symbol. I have deleted and reloaded the songs 2 times.

    What is the cause ? and the fix ?

    Any Help ??


  • Anonymous Mar 03, 2008

    Having the same problem, I tried reformatting, but received the error message "device unable to complete the format." Any ideas?

  • sammy sosa Jun 17, 2008

    i eraced all my songs and cant get them back



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I encountered the same problem with my Sansa mp3 player. To fix it, you'll have to reset your mp3 player, meaning all songs and files will be deleted when you format the mp3 player. To do so: Connect the mp3 player to your computer Go to My Computer Double Click on your mp3 player HD You'll get a Warning box saying "Formatting Will Erase ALL data on the device. This may include any settings stored on the device. To Format device, click on OK. Click OK Wait until completed with Format and you are "Bad track" free! Reload your songs using whatever software you use. I use Windows Media Player and was happy to see the songs I had on my mp3 player. All I had to do was sync them again. Hope this helps! When asked I use Windows Media player to sync so I still have that on my playlist. To get rid of

Posted on Apr 19, 2007

  • Neang Neang Apr 19, 2007

    I'm sorry I left out one thing,
    After Double Clicking on your mp3 player HD,
    Right Click



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Song titles and artists still on e250 even after delete

if you've deleted all the music then just format the mp3 player then it'll all be gone

Dec 29, 2008 | SanDisk Sansa e250 MP3 Player

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well if you can still connect it to your computer just format the mp3 this should work after the format just go to WMP and sync your music


1. connect mp3 to computer

2. got to "My Computer "

3. find the mp3 in the computer

4. right click on the mp3 drive

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You should try taking the battery out. if you unscrew the for screws on the back there will be a battery just take that out and put it back in this should delete everything if it doesnt then i dont know. dont worry about takeing it apart your only takeing the back off to where the battery is. just like your cell phone.

Jul 13, 2008 | SanDisk Sansa e250 MP3 Player

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Bad track error. songs arent deleting after reformatting and resetting multiple amounts of times.

There are 2 ways to format an mp3 player - if you were formatting the mp3 player from "My Computer," then try reformatting from Windows Media Player instead - I have a "tips and tricks" entry on How to Format an Mp3 Player for details

If that doesn't work, then double-click on My Computer, double-click on the Sansa player, and go to the various folders that it lists - music, voice, etc. Delete the songs ONLY - do not delete the dat, bat, ini, inf, or other system files

Jun 08, 2008 | SanDisk Sansa e250 MP3 Player

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WTF! "Bad Track" to Nothing!?

What I would recommend you to do is to update the firmware on the device even if you have done so already by going to

If after you have done the firmware update you are still having the same problem, please contact me..
P.S. Please rate accoringly
Thank You

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Unable to shut down device - "Bad Track" error msg

You may need to hold down the button for up to 30 seconds in order for your MP3 player to turn off.

Sep 17, 2007 | SanDisk Sansa E280 MP3 Player

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I would try formatting the drive/player. Why can't you delete the bad file?

Jun 19, 2007 | SanDisk Sansa e200 MP3 Player

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I did not get the "Swtich to Recovery mode" screen, my screen was stuck on "Bad Track." I formatted the drive (which deleted EVERYTHING), and then i put the songs back on, and it works just fine. Try this, it might help.

May 07, 2007 | SanDisk Sansa e250 MP3 Player

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