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Sony Powershot G9 - Lens won't retract

After using the camera, the lens would not retract back in and now it won't go out fully either and high pitched noise emits when turmed on and message is "lens error"

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When the lens will not retract and camera is not functional (no picture on display, and does not shoot) , and you already tried replacing batteries with a new fresh set (ensure please) , and then restarting camera with no memory card inside, then camera is faulty.

Try an easy fix by pushing gently the lens (do not force them, just help them) while you turn off camera at same time. Try also switching the mode selector.

If still no luck , then the camera must be disassembled to fix the problem.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
  • Ribbon cable to main board broken or connector defective.
  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

Posted on Apr 10, 2009

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I turned my Cannon G9 camera on and 'lens error. restart camera' is the message I see. The lens will not retract and the camera does not function at all except for the message and the opening...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

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Camera lens will not retract


Hi,

Here is a tip that I wrote about How toget a Digital Camera Lens to work again

Steps toRepair a Digital Camera Lens
heatman101

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My G9 was dropped 4 feet onto cement. I already have a G12, but is it worth having the G9 checked? The lens will not retract & the message upon powering up is "Lens error. Restart camera."


Definitely worth fixing, the G9 is an amazing camera and many will argue it is better than most of the other models that came out after. Since you have a Powershot, you can have it repaired through www.camerasandparts.com They just deal with the Canons and they are not expensive at all. It runs $89 for everything if you just get their lens error service package. They cover parts, labor, servicing of the whole camera, with shipping back included for $89. The best part, they do outstanding work on the Powershots. If you're going to have it serviced, I would go through them. Ultimately you'd need to decide if it's worth the $89 to have a good backup camera, if not I'll take it off your hands. In all honesty, the G9's are great cameras, don't think twice. Have it serviced and enjoy the camera again. That would be my advice.

Dec 13, 2010 | Canon PowerShot G9 Digital Camera

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The lens will not retract seems to be jammed. It requests that I turn the camera off and restart but to no avail.


The camera is experiencing a lens error and needs to be serviced. Try restarting it a couple of times first but if that won't work, just have it serviced. The site that is great for help with these is: www.camerasandparts.com All they deal with are problems on the powershot cameras and they are wonderful if you need help with one of these. All the best with the problem, that's a nice camera.

Sep 18, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

Lens error, restart camera


Hi,

This error occured when lens is prevented from properly extending or retracting. When pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed due External shock or liquid, sand & dirt etc. enters the camera.

Avoid applying pressure to the lens and surrounding area:

1) Do not touch Lens while shooting.
2) Make sure the camera is off before the camera is placed back in the case.

If you cannot clear the error code by turning the camera OFF and then ON again then your device need to be repaired.

Have a nice day Rating the solution is highly appreciated.

Mar 06, 2010 | Canon PowerShot G9 Digital Camera

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My lens won't close. How do I fix it?


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

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Lens stuck out, camera won't switch on, Canon G9


I have fixed my g9 twice with the lens problem. 1st time I dropped the camera on asphalt lens closed. Turned on, lens stuck and not forcusing or retracting. Solution was to press lens against a door frame and push as I turned off the camera...it worked. The next time,the lens was extended and would not retract I had to place the camera on its back on a book while I used a small block of wood and a small hammer. It worked camera is working fine. After both cases, it took about 5 shots to calibrate the auto focus.

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Lens error,restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Canon G9 dropped


I was told it happens when the battery is low

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