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unfortunately being that it is a sharper image there is no fix for disk errors. It means the flash memory has become unusable. The only thing you can try to do is.
format the disk and see if it works from there.
These arent really electronics that are able to be fixed on the consumer level nor is it cost effective on this unit. How long have you owned the unit? if it is still under warranty send it back for replacement. If not i would buy a new mp3 player and go with a more name brand company such as Phillips or someone that provides firmware and software that allows disk errors to be fixed on a consumer level.
go to www.avon.com/MP4
there you should get assistance
If this doesn't help contact your local rep and get and exchange or
refund. Avon offers 100% satisfaction guarantee These are going for lots
If you want to get one with free shipping visit my website
www.youravon.com/lblaesing use promo code: FSANY
Hope this Helps Lezette
sometimes it is cause boy system or file corruption..and sometimes it is because of viruses..first stry to scan for viruses yor ipod or mp4 player..then if there is no effect try to reformat your memory..if nothing happens again it is still empty disk even you put a new mp3 again you need to format the software of your mp3