Question about Kenmore 3.8 cu. ft. HE4t Front Load Washer

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Machine locks up and code f21 comes up

Our machine is a kenmore he front loader.

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“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

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Posted on Sep 12, 2010


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On some Kenmore washers the F21 indicates "Slow Drain". You could have dirt in the filter attached to the drain pump. There should be a screw on cap that is removed to clean the filter. The pump is behind the lower front cover. It is also possible that the pump went bad.

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On some Kenmore machines an f21 code indicates a "Long Drain". It is taking too long for the water to drain from the washer. This is normally caused by a clogged filter in the pump assembly. On the front loaders the filter is behind the bottom cover below the door. The filter cover unscrews from the pump, and if your washer is holding water, the water will run out on the floor when the filter cover is removed.

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I have a kenmore front loader Model #11047512601 Type 832 and it will not wring out the clothes proberly I have an f code can you tell us what is wrong please.

An f21 code indicates that there is something blocking the drainage system. could be something clogging it like mine did. My problem was a washcloth stuck within the drain. My fix was to remove front panel below door using a 1/4" driver to remove 3 screws. You will need a 5 gallon bucket, towels to soak up water, and a pair of channel lock or large pliers to remove drain cap. let remaining water drain into bucket. remove large spring clamp holding rubber boot to drum housing and check to see if anything is in there. that was my fix. good luck

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If it is saying that the drain hose is kinked it may be plugged may have something clogging it...

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F02l Problem that everyone else is having/

If this is in reference to the "F21" error code on a Kenmore Elite front loader, the bottom panel is directly below the door. It comes off by removing the screws under the bottom front edge. With the screws removed, the panel will drop down, then come off.

NOTE: You may have to prop the two front feet of the washer up for better access (a 2 x 4 works well for this).

"F21" is a Long Drain error code, which usually means the drain pump reservoir is clogged with debris, the drain lines are obstructed, or the drain is not working. The following link explains:

If this is not what you are talking about, or if you have questions about this repair, please let me know. I hope this helps you.

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