Question about Logitech QuickCam Pro 5000 Webcam

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Communication Errors between Mac & Windows

My husband and I recently purchased a Quickcam Pro 5000 for his parents so they can video chat with our son. We have iMac with iSight and login to chat via iChat. They use a Windows operating system and login to chat using AOL. Everytime we invite each other to chat, we get an error message that there is a communication error. iChat's "Help" feature" doesn't really explain the problem or a possible remedy and we are truly at a loss. We have had successful other video chats with other people on our buddy lists previously and since, but those people might have Macs, as well. Is there a documented problem with Mac users not being able to communicate with Windows users? If so, is there something that can be done? Any advice would be greatly appreciated.

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I'm assuming when you say they login with AOL, that you mean they use AOL Instant Messenger, since iChat is compatible with that. If that is the case, it should work. As long as the chat clienta are compatible, there should be no issue with using a Mac and a PC. What would be helpful is the exact text of the message. Can you post that?

Posted on Apr 16, 2007

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