Question about SanDisk Sansa Clip MP3 Player

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I have the Sansa Clip MP3 2gb.....I have downloaded about 50 songs with no problems, but now everytime I try to download, it shows a red circle with the slash across it and it will not download. I have replugged the usb cable several times, and I made sure the clip is turned off.

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Sounds like the files you tried to download are in the wrong format.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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Other methods:

Use Windows Media Player to transfer files.

Open My Computer Open 'Sansa', If you can view your files; you can drag new ones in.

If that didn't help reply with more info

Good luck, please rate.

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Alright there are several steps you will need to follow on this one. Keep in mind that you will lose all of your data and need to start from scratch. First you want to connect your MP3 to your computer. Once you see your device you will want to right click on it and choose Format, this will prompt you to confirm to delete and erase all files choose yes to continue. After your format is complete. You will want to go into your "Settings" and then choose "Reset All", it will ask you to confirm and choose yes again. Finally you want to go to the manufacturer's website and download the most recent firmware available for your MP3 Player. I have provided a link below: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 Once you click on this link you will need to download and install the software by clicking on "Download Sansa Firmware Updater" which is highlighted in red. Then you will need to follow the on screen instructions to make sure the process is completed as instructed. When all of these steps are complete, try transferring the files again. It should definitely work! Best of Luck!

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