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Can not get picture to show on screen

We try recording and play back an we are getting no picture, we have sound but nothing else. Tried all trouble shooting and nothing is working. Also is there supposed to be a memory card with this? Is it just a malfunction product that we should return? Also it says to remove lens cap and the cap is already off. It is just a black screen.

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5 Suggested Answers

  • 2 Answers

SOURCE: VIEWING SCREEN SAYING-PLEASE REMOVE LENS COVER,WHEN THE LENS COVER IS ALREADY OFF..

see web page http://www.jvc.co.uk/knowledge-list.php?id=4#0 Important Notice to Camcorder Customers A. JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms. If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty. If your product is outside warranty, please write to: JVC Consumer Support JVC UK Ltd 14 Priestley Way London NW2 7BA Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. PLEASE DO NOT SEND YOUR CAMERA DIRECTLY TO JVC. You should send ONLY your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out. Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support. Model Numbers Affected VHS-C Camcorders GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E DVC Camcorders GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E

Posted on Jul 31, 2007

  • 53 Answers

SOURCE: will not record a picture..

I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.

Posted on Dec 28, 2007

  • 53 Answers

SOURCE: lens cap

Apparently this same problem exists on many different models. I have a JVC grd72u. I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.

Posted on Dec 28, 2007

  • 73 Answers

SOURCE: In Camera (Record) mode, does not show video at all, black screen

THIS IS YOUR CCD.. SAMSUNG IS VERY AWARE OF THIS BUT STILL CHARGES A ARM AND A LEG

Posted on Feb 23, 2008

  • 2 Answers

SOURCE: lens cap ON sign , no pic on viewfinder when recording

Sent item back to JVC, repaired FOC by extending guarantee

excellent service!!

Posted on Jul 17, 2008

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1 Answer

After recording and replaying, the picture is "sliced up". I've tried cleaning head with dry tape, seemed to help but still there. Trouble is it seems to vary each time I play the same tape.


Do not use a head cleaner - they can damage the heads. Insert a brand new high quality tape and perform a record. Let it record through the entire tape. Then, play back an original prerecorded tape and check playback.

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I had a problem like this with another mini-DV camera (Canon GL1) and I took care of the problem.My first thought is to use a head cleaner tape (dry head). It sounds like you have a dirty video head. DON'T try to use anything else, don't stick anything into the head or tape area. No liquids like alcohol with a q-tip, din't stick you finger in there (oils) and NO METAL. You don't want to scratch the head, even a q-tip, Kleenex, plastic, wood, cotton, t-shirt will scratch the head (and lenses). If this doesn't work, you may need to have it cleaned in a shop. Good Luck!

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1 Answer

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I had a similar problem with my Sony 14E in that it would not record at all - sound or pictures. Prior to that I had the lines indicating head cleaning necessary. I did this, and still nothing. I then did the following which you might try.
1. Clean the heads (I did it about 3 times in the space of a couple of hours).
2. Leave the camera tape section open (with or without the tape in) for a couple of hours and the camera in a WARM PLACE. I had condensation message prior to my problems too.
3. Put in a recorded tape and attempt to view it. Immediately I had the "dirty" lines for a few seconds then it played the recording.
AT THAT STAGE I TRIED TO RECORD - NOTHING.
Repeat Steps 1 - 3 because this seems to be about dirt and cold.
4. When step 3 is reached again! try to record. Eventually this worked for me.
I hope this helps and works for you.

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2 Answers

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1 Answer

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Dear elfox33
Your camcorder has dirty/clogged video head problem. Please use Video Head Cleaning Cassette Video-8 type to clean it. Hope problem will be solved.

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1 Answer

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if you are able to playback previously recorded cassette and the picture is perfect then its not the head. then the problem is with the image grabbing section i.e. the CCD. May be its damaged and needs replacement.

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1 Answer

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Please get a Hi 8 cleaning cassette and run it in the camera for a few seconds. you may have to do this several times for the head to be completely cleaned unfortunately for Hi8 you will not hear the sound when there is no picture on playback.

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