Image distorted in both modes canon zr85 camcorder
When I look through the viewfinder or with the lcd screen, there are just light and dark lines, no color. When I playback a video, it is clear and color is fine. Don't have any pics on card, so don't know if they playback.
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If your camcorder is Canon ZR85 then it has bad ccd imager problem and that part will be replaced to see live view in camera mode for recording. Canon offers Free of Cost repair for ZR85 model. Click Canon CCD Imager Support for details.
You have a case of CCD chip gone bad. It goes bad without notice and it happens to few ZR model camcorders. Unfortunately, ZR45 does not have CCD advisory with free repair from Canon. So the cost of repair may exceed the value of present value. For information, these models have free repair with CCD problem, ZR60,65,70,80,85 and ZR90. -James
Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)
This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image
sensor used in certain Canon digital cameras and digital video
camcorders may cause the following malfunction: When the product is
used in recording or playback mode, the LCD screen and/or electronic
viewfinder may exhibit either a distorted image or no image at all.
While reports of this malfunction have been rare in the United States,
we have determined that it may occur if the product is exposed to hot
and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we
have determined that the 11 models listed below, in addition to the 16
models listed in our Service Notice concerning this malfunction, dated
October 6, 2005, may be affected.
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110,
A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*),
S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
It has been confirmed that the connecting parts of the internal wiring
of the CCD used in affected products may become disconnected,
especially if the affected products are stored or used in
high-temperature and high-humidity environments. If this occurs, the
signal is not output from the CCD normally in Shooting Mode, which may
cause a distorted image or the absence of an image. This malfunction
can be confirmed on the LCD monitor screen during shooting. The same
malfunction also appears on the recorded image.
Effective immediately, and regardless of warranty status, Canon will
repair, free of charge, the products listed above exhibiting the
above-mentioned malfunction if Canon determines that the malfunction is
caused by the CCD image sensor. Canon will also cover the cost of
shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer
Support Center for further assistance at 1-800-828-4040. Support hours
are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00
AM to 8:00 PM (all times EST). Alternatively, if electronic support is
preferred, please send your email to email@example.com
This information is for residents of the United States of America
and Puerto Rico only. If you do not reside in the USA or Puerto Rico,
please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue,
and appreciate your understanding in this matter. Thank you for your
support and patronage of Canon products.
What you probably have is some kind of condensation issue. This usually happens when the camera is used in places where there's high humidity, low temperature etc., Since you are able to view the pictures that are already taken, I would assume that this is just some kind of sensor issue. Most of the times this can be fixed by leaving the camera ON for about 1hr. This will get the condensation senor to sense everything is back to normal and will power up the viewfinder again.Let me know if it worked so that we can look at other possibilities.
There is no picture or a black screen appears in the viewfinder or LCD when attempting to record.
this procedure to troubleshoot if there is no picture or a black screen
appears in the viewfinder or LCD when attempting to record.
each of these steps represents a possible solution to this issue, check
the viewfinder or LCD status after completing each step.
may be necessary to refer to the operating instructions provided with
the camcorder for information on how to perform a task on your specific
Ensure the lens cap on the front of the camcorder has been removed.
Ensure a fully-charged battery is inserted in the camcorder.
Ensure the STANDBY/LOCK switch is set to the STANDBY position.
Turn on the camcorder and set it to the CAMERA mode.
Look to see if an image can be seen in the viewfinder or LCD.
Some camcorders have both a viewfinder and LCD. To conserve power, the
viewfinder and LCD will not display at the same time. To use the
viewfinder, the LCD must be closed.