Question about Canon ZR85 Mini DV Digital Camcorder

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Image distorted in both modes canon zr85 camcorder

When I look through the viewfinder or with the lcd screen, there are just light and dark lines, no color. When I playback a video, it is clear and color is fine. Don't have any pics on card, so don't know if they playback.

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Hi,
Its known problem of ccd imager in Canon ZR85 camcorder and ccd imager needs to be replaced to back in business.

Canon will repair your camcorder free of cost as per announced scheme for ccd imager issue.

Click Canon CCD Advisory for details, how to get free repair.

Good luck.

Posted on Dec 25, 2008

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There is no image on the screen or the viewfinder in camera mode


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Thanks.

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I can playback the tapes but now I can't see anything on the screen when I want to record. The screen is just black. Is something not set correctly?


If your camcorder is Canon ZR85 then it has bad ccd imager problem and that part will be replaced to see live view in camera mode for recording.
Canon offers Free of Cost repair for ZR85 model.
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My Canon ZR45 has no picture on the lcd display


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Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)
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This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

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1 Answer

No image when recording


What you probably have is some kind of condensation issue. This usually happens when the camera is used in places where there's high humidity, low temperature etc., Since you are able to view the pictures that are already taken, I would assume that this is just some kind of sensor issue. Most of the times this can be fixed by leaving the camera ON for about 1hr. This will get the condensation senor to sense everything is back to normal and will power up the viewfinder again.Let me know if it worked so that we can look at other possibilities.

Thanks,
Sai.

Jan 12, 2009 | Canon ZR85 Mini DV Digital Camcorder

1 Answer

LCD Screen and view finder are distorted


Hello,

Sorry about delayed reply as I just saw it.

Its known problem of ccd imager in Canon ZR85 camcorder and ccd imager needs to be replaced.

Canon will repair your camcorder free of cost as per announced scheme for ccd imager issue.

Click Canon CCD Advisory for details, how to get free repair.

Good luck.

Nov 23, 2008 | Canon ZR85 Mini DV Digital Camcorder

1 Answer

Samsung Digital camcoder VP-D305i : LCD image blurred


OK IF YOUR PRERECORDER VIDEO'S PLAYBACK CORRECTLY THIS IS THE CCD AND CANON WILL FIX FOR FREE. THANKS TO SONY

Feb 19, 2008 | Canon ZR85 Mini DV Digital Camcorder

1 Answer

Recording problem


Knowledge Article C116445
There is no picture or a black screen appears in the viewfinder or LCD when attempting to record. Follow this procedure to troubleshoot if there is no picture or a black screen appears in the viewfinder or LCD when attempting to record. NOTES:
  • Because each of these steps represents a possible solution to this issue, check the viewfinder or LCD status after completing each step.
  • It may be necessary to refer to the operating instructions provided with the camcorder for information on how to perform a task on your specific model.
  1. Ensure the lens cap on the front of the camcorder has been removed.
  2. Ensure a fully-charged battery is inserted in the camcorder.
  3. Ensure the STANDBY/LOCK switch is set to the STANDBY position.
  4. Turn on the camcorder and set it to the CAMERA mode.
  5. Look to see if an image can be seen in the viewfinder or LCD.
  6. IMPORTANT: Some camcorders have both a viewfinder and LCD. To conserve power, the viewfinder and LCD will not display at the same time. To use the viewfinder, the LCD must be closed.
  7. If the issue is not resolved, reset the camcorder to factory specifications.
NOTE: If the issue is still unresolved after completing the troubleshootin

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Vertical lines


This is a defect in the CCD ( light sensor ) - check with Canon and they'll replace it free of charge even if the camcorder is out of warranty.

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