Question about Acer (KV.16X04.007) DVD Drive
Not exactly sure what happened, but believe my dad stuck a DVD into the drive without snapping it into place (he has a desktop) and then pushed closed. He got the DVD back out by hitting eject button and then pulling on the drawer, but now it is stuck open.
I can push the drawer in almost all the way, there is about 1/2" showing and it is a hard stop, like it is hitting something internally. It will go in, but I have to force it to do so by exerting pressure straight onto the door (ie- no wiggling). It will also open with no problems by hitting the release button.
Have turned laptop on side to see if something would fall out. Cannot see anything broken or twisted. Does not appear there is anything dented. DVD he put in there is fine, no scratches.
Any ideas on what the drawer may be catching on? Some internal lock? Thanks! Answer appreciated as dad is very embarrassed!
The solution turned out to be just pushing the DVD drawer in and popping it out a few dozen times. Probably not the best solution, but the DVD player works and it slides smoothly now.
Posted on Dec 26, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Whether you use your DVD drive to install software, make backups of your personal files or watch movies, having that drive onboard makes your computer more useful and more versatile.
While DVD drives function normally most of the time, sometimes a DVD will become stuck in the drive, and the tray will refuse to open.
Knowing what steps to take to resolve the situation allows you to start enjoying the advantages of the DVD drive again.
Log on to your computer and click the "Start" button. Choose "Shut down" from the menu and then choose "Restart." Wait for the computer to restart, then press the eject button repeatedly.
Remove the DVD if the drive pops out.
Since there is no hole skip this and go to cleaning the lens.
Shine a flashlight on the DVD tray and locate the small hole near the eject button.
This is the bypass hole and it allows you to eject a DVD when it becomes stuck.
Insert an unbent paper clip into the hole and push it in until you hear the DVD begin to spin. Push the paper clip in until the drive pops out.
Remove the DVD and insert another one.
Use the bypass hole again if the new DVD becomes stuck.
If the new DVD sticks as well, you need to clean the laser lens on the DVD drive.
Insert a laser lens cleaning DVD and close the tray.
Run the laser lens cleaning program at least three or four times to make sure the lens receives a thorough cleaning.
Restart your computer and insert a DVD to test the unit.
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