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This is an older model handheld that utilizes either and RS-232 cable or Symbol Synapse cable to link to a PC. If the model you are using is cordless, then there should be a dock that is used to connect to your PC.
Most computer peripherals using RS-232 connections require a driver install to the PC in order to recognize the input from the device. Upon successful connection of the handheld or dock to the PC with driver installed, the unit should work as long as there is no physical malfunction to the unit.
The driver utility support the p470 models can be found here:
I would be able to be more specific if I knew more about what all you have. The hand held unit is reset and programed through a windows program that comes with it. If you have your please read the above and proceed as ordered.
Thre are two ways of rebooting this terminal, I can provide steps necessary for this request. You can always contact me directly email@example.com or 630-622-2024 toll free 866-271-9891 Ask for Andrew
This scanner's default RS-232 settings are 9600 baud, Even parity, Two stop bits, 7 data bits, and no hardware or software handshaking. Standard RS-232 is normally 9600, 1 stop bit, 8 data bits, no parity, no hardware or software handshaking. I hope this information helps.
I think the problem you all are having is that this model of scanner requires a "decoder" to work correctly. It is another box which goes in-line between the scanner and the RS-232 port or ps/2 port of the pc. I'm not 100% positive about this, but I am pretty sure this is the problem. You need to look on e-bay for a psc barcode decoder.