Question about HP Pavilion dv8000z Notebook
I have a HP Pav. DV8000 laptop that's 1 year old, and the touchpad does not work. A few months ago I had a problem with my screen. HP told me it was under warranty and to send it to them to get fixed. I sent it to them, in the Fed Ex box they provided, and then they told me the screen wasn't under warranty and that they needed $800. I said forget it and to please send the laptop back. When I got it back the touchpad did not work. One techie said to reinstall drivers, etc., but that did not make sense. My tech person at work (at a school) said that a wire may have gotten lose. Do you have any advice for anything I can try? Thank you. PS I am not impressed with HP's service at all.
My HP dv9000 has exactly the same problem and it has never been opened since delivered new. The problems started a couple of weeks after I received it and got progressively worse.
Posted on Jun 25, 2010
What has probably happened is that when the teckies at HP have found the fault, it would have had to be stripped down and when you have said just return it they would have just screwed everything back down and not reconnected anything, so yes it may well be not connected at all. im assuming that you can see windows otherwise you would'nt know the keyboard is'nt working, so go to my computer>properties>hardware tab>device manager and look down the hardware list to Mice and other pointing devices, if there is a red cross or nothing at all then it is not connected or try right clicking it if it is there and click install or update driver.
Posted on Apr 16, 2007
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