Question about D-Link DI-714P+ Enhanced 2.4GHz (802.11b) Wireless Router Plus Print Server (NTRTDLDI714P)
(1) My D-Link DI-714p+ router drops the wireless connection often. The problem is not the laptop, as both of ours lose the connection simultaneously even when next to the router.
(2) The LAN is unsecured. Can I password protect it? Does that mean I'll have to use encryption?
Could these problems be connected, i.e. our updates XP and Vista Enterprise operating systems may be killing the unsecured connections after some time?
Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.
Posted on Mar 14, 2009
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