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Lg kp500 music problem

I just got the LG KP500 and im putting music on to it but when i go to the phone and click play it says "FAILED this is unsupported file" its even doing this with the music the phone came with and the ring tones any ideas whats going wrong and how to fix it :) thanks x

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  • 10 more comments 
  • mrjohnkilday Dec 28, 2008

    I am having the same problem as you and i have deleted all my music files and tried again.

  • xx-shelby Jan 03, 2009

    omg i got this on 24 of dec and its done it errr plz tell us what to do non of my music isnt working but my dad said it might be that i deleated the the my music media so im ganna try and see for yhu guys

  • Anonymous Jan 11, 2009

    My wifes phone does the same thing, No ringtones? Sent an email to LG

  • Anonymous Jan 24, 2009


  • Anonymous Jan 24, 2009

    same problem as above.... lets form a support group...KathH

  • abbsyrocks Feb 01, 2009

    when i click on my music it says; Failed unsupported file. . help me !

  • Anonymous Feb 02, 2009

    Yea Mines Doing It Now..

  • fazzymodo Mar 13, 2009

    hi i have the same problem,so i switched my fone off then deleted.the files wiv wma format.then all my songs started playin play songs on the lg cookie i just converted them all to mp3 format,using an audio converter.hope this helps.

  • david_hunter Mar 25, 2009

    my lg mobile plays music fine one min then is comes up randomly that the file type is not supported and wont let me play the file anymore. even though it was playing it before? i hav to turn the phone off and on again to get it to play the files again. on top of this it keeps asking me to calibrate the keypad and saying that i have inserted a new sim and do i want to copy the contacts? i have never inserted a new sim in it though, what is going on? this is such a **** phone

  • Anonymous Apr 06, 2009

    how do you convert wma files to mp3 file then??

    please help me.

  • Anonymous May 13, 2009

    its soooo anoyin i have the same prob

  • pullenj May 20, 2009

    file not supported and its killing my time and energy



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Hiya, I had already converted mine to an mp3, and it still wasn't working, so I changed it to an m4a, and it worked! :) Instead of sending it to my phone by the computer cable, i sent it via bluetooth. Also, if you are using iTunes on a Mac, then when you drag the song out of your iTunes library, it will automatically be an m4a file.
Hope this helps. :)

Posted on Jun 01, 2010


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