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I just bought a Epson Artisan 700 All-in-One, and the problem I have is getting it set up. I've moved the transportation lock and when I turn it on it says to install the ink, the it quickly says its closing the CD/DVD tray and the it goes right to an error message tellling me to turn the printer on then off and view my documentation. I've done this and it keeps giving me that error message. What now?

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  • jlubin Feb 18, 2009

    I have the same problem with an Artisan. I sent an email to their support group via their webpage at 9:16 AM...I've been trying to get through to their support line via phone (since no response to the email other than confirmation) and after being on hold for 9 minutes the first time, I was disconnected. I just redialed, was told there was a 5 minute hold time, but I'm holding for 10+ minutes now....a little concerned since the musak stopped and no more messages about "your call is important".



    I've reloaded software, re-installed inkjet cartridges, done everything they say in the internet & printed documentation and yet I can't get through the basic installation process....

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6 Suggested Answers

  • 1 Answer

SOURCE: wont print

The problem occurs when the paper tray is pushed down too far and 2 flimsy stop tangs on the backside of the tray hinge break off. The one on the left side contacts a microswitch, pushing it forward , signaling the printer tray is open. When the left tang breaks off, there is nothing to press the switch. You can try bending a paper clip in a fashion that hold the switch forward.
OR (the following will probably void your warranty)
Unplug the printer
Pull out the envelope tray on the bottom.
Set the printer on its back
Look just behind the bottom of the tray door from the underside
There are 2 wells on the underside. The front most wells are more square-shaped.
The 2 wells behind the are irregular-shaped. These 2 have the cover release tangs. Take a long, thin #1 flat blade screwdriver and push them outward toward the sides of the printer to release the 2 inside catches.
Next, push the screwdriver into the 2 rectangular release holes on the bottom sides of printer (beneath little arrows) to release the side tangs.
Next, release the rear tangs in similar slots in the back of the printer.
Gently lift up the cover. Lift up the electronic module on the left side.
The output tray wicroswitch is the black one on the bottom of the electronics module fix it in the upper position with either a small zip-tie or good electrical tape (the top one signals that the top cover is open to expose the ink cartridges, leave it alone).
Carefully reassemble the printer, hopefully it will work.
Remember to open the tray when you print as the preventing switch is no longer functional.
Good Luck.

Posted on Nov 05, 2007

dana_eng
  • 41 Answers

SOURCE: paper jam

try to fix with proper in place the roller .

Posted on Jan 12, 2009

  • 1 Answer

SOURCE: Epson stylus photo R300 cd/dvd tray not set correctly

I had the same problem. Restarted the printer. Reinstalled the drivers. Scratched my head ... nothing! then I moved the printer away from the wall - problem solved! I can't say that this will work for you but if everything else is working, as it was and still is on mine then it's worth a try.
What I didn't realsie was that the cd tray comes out of the back of the printer when it's checking the alignment. I had inadvertantly pushed the printer back, too close to the wall. Moved it forward slightly and it's fixed.
Hope that solves it for everyone.

Posted on Feb 27, 2009

sherlyn c
  • 134 Answers

SOURCE: trying to scan to email on Epson Artisan 800

If you are scanning wirelessly, you have to launch the epson scan software from your computer and scan to e-mail from there. You can scan using either professional or home mode.
Please take note that scanning from the printer only supports direct connection, which means you have to plug in the printer to your computer via a usb cable.
If you cannot launch epson scan, please let me know. And include the operating system that you are using too.

Posted on May 03, 2009

aicaxz
  • 511 Answers

SOURCE: Epson Stylus Photo R200 will not accept DVD tray

Have you select the media in printer setup?

Posted on Jun 14, 2009

ChobPT
  • 220 Answers

SOURCE: Epson Stylus Photo R300 has error

You actually need to change the ink absorber.

Heres a video on how its done on the R800.

Please refer to your manual for proper localization of the ink absorber.

Doing this will get you to move on

Posted on Jun 20, 2009

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bdl12920@aol.com

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