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Did you remove the chat cable to make sure it's not the controller? In fact, did you try a completely different controller? (Only use a wireless controller btw).
You might want to just contact TurtleBeach directly since they'd be able to help you better than anyone on some random website.
If you're using the Play n Charge kit, then you might be hearing some buzz/whine through the USB power. Use the X1 without the Play n Charge. Does that help?
If you unplug the chat-controller cable from the X1 volume control box, can you now hear shots and explosions without the annoying beeping/buzzing noise? If so, then you may have a bad chat-controller cable, and you should have it replaced.
With the X1 plugged in, look at the white volume control box (on the main cable about a foot down from the headset). Is the LED on that box lit up green or red? If yes, then it's got power. If not, then the headset is defective and you should contact Turtle Beach about it. email@example.com.
If the light is lit, then you might want to try testing the X1 with an iPod or other portable music player that has a 1/8" (3.5mm) headphone jack.
- Plug the X1 USB plug into a USB port on a PC, Xbox or whatever.
- Plug the X1 green plug into the headphone jack on your player.
- Turn the volume up about 1/2 way on the player and on the X1.
- Play a track on the player.
Do you hear sound? If so, your X1 is OK, but you may need to adjust settings on your Xbox. If not, then you have a problem with the X1 and you should contact Turtle Beach about getting it replaced or fixed. firstname.lastname@example.org.
First, make sure the X1 mic mute switch on the amplifier is turned on. Switch it back and forth to clear out anything that might have built up on the contacts. If that's not the problem, then try the X1 mic with your PC to see if the level is OK. If the X1 does not work on your PC then replacing the 'Puck' will not fix the problem.
Make sure that you do not leave the 'Puck' connected while connecting to PC.
1) Take the pink plug from the X1 and plug it into the pink jack (Microphone input) on your PC's soundcard.
2) Take the green plug from the X1 and plug it into the green jack (Front L/R Out or Line Out) on your PC's soundcard.
3) Take the USB plug from the X1 and insert it into a USB port on the PC (not a USB hub)
4) In the soundcard's control software, enable the Microphone for playback. In the Microphone > Advanced settings, enable the Microphone Boost.
5) Adjust the volume for the Microphone to about half-way up.
6) Adjust the overall playback volume to about half-way up.
7) Put on the headset. Make sure the Mute switch on the X1 amp box is not set to Mute (the LED should be green).
Now speak into the microphone. Do you hear your voice in the headphones? If so, the mic works and your X1 headphones should be OK. If you still cannot get the X1 mic to work over Xbox Live, then you need to take a closer look at Dashboard settings and other connections, or check the integrity of your X1-Xbox Controller Cable.
In order to enable the chat make sure that the Mute button in the Off position. If it is on the ON position the Mic will not work.
Red = Muted Green = UN-Muted
To find out if the Xbox Controller Cable 'Puck' has failed, you may also try the 'stock' cable that came with the Xbox. If the original Xbox cable is working, you know you have a cable that has failed. Since these cables have to be lightweight so that they do not "weigh you down" while playing, caution should be exercised not to pull them or get them caught under furniture etc. Here is a video showing how to test the mic with your PC in Windows XP: http://www.youtube.com/watch?v=Vissxo8furo
i had this problem also. Its the wire that connects from your headset to the controller. To replace this, go to www.turtlebeach.com and look under accessories and go to replacement parts for the x3. If thats not the problem, idk what else it could be