Question about Dell INSPIRON 6000 CENTRINO 1.7GHZ,512mb,40GB,DVDRW,XP (086216118098) PC Notebook

1 Answer

DVD-RW Drive not working with all media types

I am only able to run DVD-R's (with movies burnt on it) and I am unable to run any software, mp3 or audio cds. What gives?

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  • 6 more comments 
  • bjgrissom Dec 25, 2008

    I didnt see the link.



    When I insert the DVD-R it auto runs and plays. If I insert any other type of disk, it does not autorun. However, I do get the little disc icon where the mouse pointer is. I then open up My Computer, then select the disk drive and it doesnt show the contents of my disk or a disk name.

  • bjgrissom Dec 25, 2008

    I get the following error when trying to upgrade the firmware..."Target NEC ND-6650A is not found correctly"



  • bjgrissom Dec 25, 2008

    I did not have to make any changes.

  • bjgrissom Dec 26, 2008

    Still no luck.

  • bjgrissom Dec 26, 2008

    If I insert DVD Media (movies) I can explore the contents. However, any other type of media (Audio, PC Software) I am unable to explore it. I did the whole regedit thing and it all checked out as it should. For the services.msc console, I stopped and started the Shell Hardware Detection with the same results. The media I am trying to use is good, I have tried it on a known working machine. Thanks for your help so far. Hopefully there is some more good ideas out there. I am running XP SP3. I had windows media center on here at one time, but removed it. Could this have created my problem?

  • bjgrissom Dec 27, 2008

    It appears that none of the above has corrected my issues. Any more suggestions?

  • bjgrissom Dec 27, 2008

    This is the log file that I get after running the system check you listed above. I am going to run the same software with a DVD and see if the log is different.





    AutoFix [V5.2.3790.67]
    Time [2008-12-26 23:05:06]
    Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

    Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

    Test [Policies] - Instance [D:\, Drive Type: 5]:
    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
    Result [Driver level policies]: OK {
    HKLM\...\Services\cdrom!Autorun (Present)
    HKLM\...\Services\cdrom\Parameters!Autorun (Absent)
    HKLM\System\CCS\Enum\...!AlwaysEnable (Absent)
    HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) }

    Test [Drive Notification] - Instance [D:\, Drive Type: 5]:
    Result [Legacy Notification]: Problems
    Result [AutoPlay V2 Notification]: Problems {
    Service (Silent)
    Shell (Deaf) }
    >> Repair << [Legacy AutoPlay Event]
    Step: No steps to take.
    Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
    >> Repair << [Autoplay V2 Event]
    Step: No steps to take.
    Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

    >> Required action: The wizard found problems but cannot fix them -> None

  • bjgrissom Dec 27, 2008

    I get this error when inserting a DVD. The before error was when I was trying to use a Software disc.



    AutoFix [V5.2.3790.67]
    Time [2008-12-27 09:42:15]
    Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

    Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

    Test [Policies] - Instance [D:\, Drive Type: 5]:
    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
    Result [Driver level policies]: OK {
    HKLM\...\Services\cdrom!Autorun (Present)
    HKLM\...\Services\cdrom\Parameters!Autorun (Absent)
    HKLM\System\CCS\Enum\...!AlwaysEnable (Absent)
    HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) }

    Test [Drive Notification] - Instance [D:\, Drive Type: 5]:
    Result [Legacy Notification]: OK
    Result [AutoPlay V2 Notification]: Problems {
    Service (Silent)
    Shell (Deaf) }
    >> Repair << [Autoplay V2 Event]
    Step: No steps to take.
    Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

    >> Required action: The wizard found problems but cannot fix them -> None

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Might be a driver problem. when you say it wont run, do you mean it doesnt automatically start? or it wont start if you go to mycomputer and click on the drive and start it from there?

first follow this link and follow it to the driver for your dvdrw, download and install and see if that works

if this diesnt work please let me know and i'll assist you further

Posted on Dec 25, 2008

  • 5 more comments 
  • Brian Ebeling Dec 25, 2008

    oh sorry. try this link --
    http://support.dell.com/support/download...

    try this first and let me know.



  • Brian Ebeling Dec 25, 2008

    ok . lets try this... got to --
    start -> control panel -> system -> hardware -> device manager
    go to and click on the IDE ATA/ATAPI controllers
    click on Primary IDE controller
    click on advanced settings
    make sure Transfer Modes are set to DMA
    make sure Device Types are set to Auto Detection

    click on Secondary IDE controller
    check the same settings

    dont set the transfer modes to PIO

    if you had to change the settings, reboot and try your drive.

    if you didn't have to make changes let me know and we'll move on to the next step



  • Brian Ebeling Dec 25, 2008

    ok, lets reinstall the drivers ---

    start -> control panel -> system -> hardware -> device manger
    go to and click on the IDE ATA/ATAPI controllers
    click on Primary IDE controller
    click on the Driver tab
    click uninstall and click ok
    if it asks you to restart your computer, say no for now. might ask twice.
    and then click ok to close the box for the Primary IDE

    now back to the Device Manager --
    click on Secondary IDE Controller
    click on Driver
    click on Uninstall and click ok
    if it asks you can go ahead and restart your computer now.
    if it doesn't ask go ahead and do it from the Start menu


    Once you reboot it will start to pop up little messages stating that it found new hardware.
    just let it go for a few minutes until it's done doing it's thing.

    it may ask you to restart the computer again or say the new hardware wont work without a restart but dont do it yet, FIRST go to ---

    Start -> Control Panel -> System -> Hardware -> Device Manager
    go to and click on the IDE ATA/ATAPI controllers

    click on Primary IDE controller
    click on Advanced Settings
    make sure
    Transfer Mode is set to DMA
    Device Type = Auto Detection

    Go to and click Secondary IDE controller
    and check for the same settings
    after that you can reboot your comp and see if it is working now.

    if not let me know






  • Brian Ebeling Dec 26, 2008

    ok do me a favor just wanna rule out something.
    put a disk in that it wont start. go to my computer and right-click on the drive and click explore.

    does it open the folder and show the contents?
    you're using vista right?


  • Brian Ebeling Dec 26, 2008

    Lets try this--

    First Backupthe registry --

    1/ Click Start

    2/ From the menu click Run

    3/ In the Run dialog box type: regedit

    4/ The Windows registry Editor will now open

    5/ Click the File option on the main toolbar and, from the drop down menu, select Export

    6/ In the Export Registry File dialog box select All

    7/ Now name the file

    8/ Finally click the Save button

    9/ To return the registry back to its original state should something go wrong simply click on the File option on the main registry editor toolbar and then select Import

    10/ leave Regedit open


    Now lets check the autorun settings ----

    5/ Now navigate to the following subkey: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CDRom

    6/ Look down the list of option in the Right Hand pane of the Registry editor Window and locate the AutoRun option

    7/ If the AutoRun value is 1 (one) then AutoRun is enabled. If it is 0 (zero) then it is disabled. To re-enable it, Right Click on the AutoRun option, Select Modify and in the Value Data box type: 1 (one), then Press OK

    8/ If AutoRun is already enabled in this Registry key, then Locate the following Registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

    9/ If you are unable to locate this registry key look for he following registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

    10/ Look at the entry NoDriveTypeAutoRun (It is sometimes difficult to locate this particular option in the maze of other registry entries, therefore, I find that it is easier if one the Find option. Click Edit on the registry main toolbar and then, from the drop down menu, select Find. In the 'Find What' dialogue box type NoDriveTypeAutoRun and then click the Find Next button.

    11/ If the value of this key is 0xb5, then AutoRun is turned off. (or 255) then AutoRun is turned off

    12/ To turn AutoRun back on, Right Click the NoDriveTypeAutoRun option and then Click Modify. Select the Hexadecimal option then type: 91 (Ninety One) in the value box, and then press OK

    13/ Finally Close the Registry Editor

    14/ reboot

    Next ----

    Type “service.msc” in Start Search to run Services console. Locate Shell Hardware Detection. Double Click on it and ensure that the “Service Status” is Running, and “Startup Type” is Automatic. If not, start the service and change the Startup Type setting accordingly.

    Now insert a disk and try it out
    fingers crossed. if this doesn't work we still have options.


  • Brian Ebeling Dec 26, 2008

    AAAHHHH XP SP3. go here and run this tool ----

    http://www.softwarepatch.com/windows/xpa...

    Should start to download automatically

    If that doesn't work ---

    Copy and paste the following into NOTEPAD



    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom]
    "AutoRun"=dword:0000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "allocatecdroms"="0"

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoDriveTypeAutoRun"=dword:00000091

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoSaveSettings"=dword:00000000


    Save it as REGFIX.REG onto your desktop and then double click it.



    let me know...


  • Brian Ebeling Dec 26, 2008

    if that doesn't work --- Have you updated windows recently? there maybe new drivers etc that need to be installed.

    windows.update.microsoft.com

    need to use Internet Explorer or FirFox with the IE Tabs add-onn

    try these and if no success then it's time to think about hardware and not software.

    let me know


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