Question about Tomtom GO 720 GPS Receiver

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Tom tom go720 device isn't recognized by tom tome home

I have purchased a device and tried to connect it to my computer. Even though the device is recognized by Windows XP, tom tom home doesn't recognize that the device is connected to the computer.

I have reinstalled the software and reset the device but the problem still persists.

Anyone have any ideas?

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  • Anonymous Jan 03, 2009

    Exactly the same as ivanhoe97. I have tried inserting the unit into cradle when switched on and answering yes to connect to computer but it isn't recognised by the software. I have also reinstalled the software but with the same result.

  • ozkravin Jan 03, 2009

    Ditto. Only just bought it yesterday and am having the same issue. Wish I got a Navman now.

  • Anonymous Jan 14, 2009

    my tomtom go 720 keeps freezing up

  • Anonymous Jan 16, 2009

    I have the same problem how did you rectify it?

  • tomtomquery Jan 20, 2009

    Have sameproblem with tomtom one. Any ideas?

  • Anonymous Jan 28, 2009

    Same thing with a Tom Tom GO520 - any ideas how to solve?

  • chris dowell May 11, 2010

    when you connect the device to your computer ensure that you have it on when placing in the cradle and answer yes to connect from the gps screen

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Hi, i have just been given a tom tom 720 which isn't working. I suspect it has got a serious problem but would be grateful for any comments which you have about the problem.When turning on the tom tom it...


You could try gently inserting a straightened paper clip into the small round reset hole in the base of the Go720 and pressing/holding slightly on the reset button for c.6 secs. This should reset most basic problems.

Do you have the TomTom Home software that was supplied with the TomTom machines - if you open that on your PC and then attach your TomTom via the supplied cradle or USB lead it should provide a screen asking you if you want to connect to PC. If it boots straight past this you would normally reset it, as above, then restart and accept the question. This should then check the software on the device for updates etc.

Otherwise if no screen display it could just have been dropped and damaged, might be worth opening up to check if the backlight has been broken, though I'm not sure you can get spares (certainly not from TomTom). There is a firm at www.satnavrepairservice.com who will quote you for repairs that need parts.

HarrisonIT

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Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
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3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
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