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Incompatible Disc in Sharp BD-HP21X Blu-Ray Disc Player

I have a Sharp BD-HP21X Blu-ray Disc player that is independently connected to a Sharp Aquos 42D85X tv via a HDMI cable. The player plays dvds fine, as well as jpeg cds, but will not play blu-ray discs. The message "Incompatible Disc" appears when I load a disc. I've tried 4 different blu-ray discs, all brand new, all spotless. I've checked the playback settings, entered a pin code and set to Australia and No Limit for playback but no success. I reset to factory settings and tried again, no luck again. One disc played for a couple of minutes then froze. All discs including the one that froze have the Incompatible message. Please help.

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  • Anonymous Apr 01, 2009

    Where can I find this firmare update

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I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.

Posted on Mar 16, 2009

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