My Samsung CLX 3170 report errror message : Scanner locked.
The CD user's manual says " unlock scanner and push "canc/stop" button.... If I could know how unlock it... anyone can help me please?
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Re: Samsung CLX 3170 scanner locked
Many scanners contain a scanning head lock to keep the scanning head from moving during shipping. This may still be still be in the lock position. All scanners are different but check the documentation on how to remove the head lock.
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There's a comprehensive answer involving the PBA Main controller board, at http://www.justanswer.com/printers/6nvwc-samsung-clx-2160-message-reads-scanner-locked-cannot.html Fortunately, I did not have to go to these lengths, as I opened up the machine by raising the scanner assembly, then had some difficulty getting it back down again. Presumably there had been some kind of mechanical jam, as the scanner worked fine after being disturbed in this way. It's too soon to say if this fix is temporary or permanent.
There is a green tab located in the paper output section of the printer. If you side your hand below the keypad on the left side you will feel the tab sticking down. Pull the tab towards the front of the printer to unlock the scanner. Then press the Stop/Clear button to clear the scanner lock message. Hope this helps you.
Look at scanner mechanism under glass. See if the clip has popped off of the slide guide "tube". Also, there is a scanner lock on this model. I believe it is near the back by the hinges but you can check the manual to be sure.