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This problem could be because of the GV card version not compitable with GV main systems software you install please check the hardware version of the GV card and compare for compatibility. East way out downgrade to lower version of software. for example if you have version 8.1 install then install version 7.0 or something like that.
u may hve been supplyed with the worng disk u need to go to a website called ezcctv and sign up dont worry its free there u can download the version software for the card. make sure to check if the drivers have installed u can do this by right clicking my computer go to properties check all drivers have been insalled