Question about Dell Dimension 4550 PC Desktop

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Dell PC has major virus/malware infection or is just dying

My situation is: I don't want to spend the time and money to have tech support walk me through cleaning the hard drive and starting over from scratch. I've done this twice before on--once on this computer, once on the same model computer at an office. When I read through Dell's official tech support on the steps, I felt comfortable that I can handle doing it myself. I'm just wondering how I will know that it's the hard drive or the system that has kicked or is kicking the bucket? Major symptoms: slow to boot up, documents and programs don't open when I click on, windows or pieces of windows stay on screen after I close them, any downloads or antivirus software updates never get completed; they freeze in process. At this point, I can't even back up files before I start trying to fix it. Thanks in advance for your reply. Patty

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For backing up the data, restart the computer and on dell logo keep tapping the F8 key on the keyboard, you should reach advance boot options/ menu, where you should see safe mode, safe mode with networking, use the keyboard arrow keys highlight safe mode with networking and hit enter, the system will boot into windows to safe mode, any virus/malware infection will not affect your computer on a major scale, sys will not freeze up, from here you can go ahead backing up your data, and if you feel you may go ahead starting everything from scratch,,, thanks

Posted on Feb 05, 2009

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You need to update your antivirus. Definitely your system has viruses that made your system to boot slow and preventing you from opening your folders. I recommend you to use updated full version antiviruses like avg 8 or avast. They automatically update. They surely remove viruses from your system and your computer be protected. If you cannot successfully download antiviruses from your PC, then use other computer if you want a hassle free from repairing or installing a fresh copy of OS or shall i say starting from scratch again.

Best regards

Posted on Dec 25, 2008

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Removing Viruses and Malware


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Why Google Search Redirects Virus? How to Fix Google Redirecting Virus


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Download a software to thoroughly repair and clean Windows registry. The Windows registry is an area which contains very sensitive information about all the programs running in the computer. Most of the viruses and malwares also attack the Windows registry. Unfortunately running the anti-virus/anti-malware scans only does not remove the infections from Windows registry.

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Go to My Computer > Properties > Device Manager > Hardware > View > Show Hidden Devices. After this select the option "Non-Plug and Play Drivers" and disable 'TDSSserv.sys'. Don not uninstall it.

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utorrent

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Malware Bytes is just a scanner unless you purchase the upgrade.

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Download , install , and do a full virus scan.

Do not download any other virus softwre that is not veryfied, many of them are virus.

Install Spybot that is one of the most powerful anti malaware. If it does not work, have the hard drive formatted and system reinstalled.

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If you cannot stay online long enough using your PC you will have to do the downloading on a friends PC and copy the installation files to yours.

I would recommend loading Spybot 1st and run it several times.

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Run a scan, fix the results
REBOOT THE PC

until it finds no more issues.

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Then go to http://update.microsoft.com
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