Question about Samsung SC-D363 Mini DV Digital Camcorder
My Samsung SC-D363 continuously had a flashing "D" in the screen, telling me to eject the tape. I tried the troubleshooting and that hasn't worked. Is there anything else I can do short of sending it to a center?
I ended up doing the same thing as Mike, they ended up extending the parts warranty, so that would cost nothing, but not the labor, so I shipped it off to New Jersey, and paid the $45. They denied that this was a documented problem. It seems to be fixed, although I have not used it a ton since I got it back. Good luck everyone - and remember the hassles you had when you are thinking of buying a Samsung product in the future!
Posted on Sep 25, 2007
Mike131, what fax number did you send that information to? I am having one heck of a time with samsung and the repair center. How did you get a hold of ty, was that through the main service #? Thanks for your help.
Posted on Sep 25, 2007
May 20, 2007 I just spoke with Chris(f) at Samsung because My SC-D363 has this exact same problem. I bought it from target in November used 3 tapes in it and babied it from day one (still has tags on it), then it started whinning loudly and flashed eject on the screen and wouldn't record or keep a tape in all the time. I told her about the problem and that I had read that it was a known issue and that they extended the labor warranty for someone else. She told me that there were no notes regarding the problem and that my camera was still under parts warranty but not labor. So I have to pay $45.00 labor, strip my camera down to just the camera and ship it off to New Jersey for repair. Maybe I shouldn't have mentioned that I read anything?? Might have helped. Either way if you can tell me who you talked to or have more information on the extension of warranty please post it because I got NOOOO WHERE!!! Probably better off paying the $45.00 and taking it in the tail pipe like normal.
Posted on May 21, 2007
I have the same issue with this model and contacted Samsung. They extended my labor warranty and are paying for the shipment to send it in. They said there is a known issue of this model experiencing the problem and they will repair or replace the camera. Hope this can help you, too.
Posted on May 12, 2007
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