Question about Samsung SC-D363 Mini DV Digital Camcorder

4 Answers

Eject tape message with a "D"

My Samsung SC-D363 continuously had a flashing "D" in the screen, telling me to eject the tape. I tried the troubleshooting and that hasn't worked. Is there anything else I can do short of sending it to a center?

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  • JAG8335 Aug 04, 2008

    I have the same problem and Samsung
    said they could not find any info on this problem. Since they can not
    find any information out about this they would not do anything for me.
    Do you have a case number for this?

  • abizzle Aug 20, 2008

    bought the unit in nov. 07. I has never worked - always get the "d" flashing on the screen - Samsung said they would repair it for $160 !! gee thanks.

    Am going to call them again; last call went to some offshore call center.

  • Chetaah Jan 18, 2009

    I have exactly the same problem, and it costs 160.00 to fix it, more than I paid for the camera! Any ideas?



4 Answers

I ended up doing the same thing as Mike, they ended up extending the parts warranty, so that would cost nothing, but not the labor, so I shipped it off to New Jersey, and paid the $45. They denied that this was a documented problem. It seems to be fixed, although I have not used it a ton since I got it back. Good luck everyone - and remember the hassles you had when you are thinking of buying a Samsung product in the future!

Posted on Sep 25, 2007

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Mike131, what fax number did you send that information to? I am having one heck of a time with samsung and the repair center. How did you get a hold of ty, was that through the main service #? Thanks for your help.

Posted on Sep 25, 2007

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May 20, 2007 I just spoke with Chris(f) at Samsung because My SC-D363 has this exact same problem. I bought it from target in November used 3 tapes in it and babied it from day one (still has tags on it), then it started whinning loudly and flashed eject on the screen and wouldn't record or keep a tape in all the time. I told her about the problem and that I had read that it was a known issue and that they extended the labor warranty for someone else. She told me that there were no notes regarding the problem and that my camera was still under parts warranty but not labor. So I have to pay $45.00 labor, strip my camera down to just the camera and ship it off to New Jersey for repair. Maybe I shouldn't have mentioned that I read anything?? Might have helped. Either way if you can tell me who you talked to or have more information on the extension of warranty please post it because I got NOOOO WHERE!!! Probably better off paying the $45.00 and taking it in the tail pipe like normal.

Posted on May 21, 2007

  • Michael Hall May 21, 2007

    May 20, 2007

    !!!Good news in the kingdom!!, after looking at the description of the problem on this site, I neglected to mention to Chris(f) that there was a flashing eject symbol followed by ...D. I decided to call back to see if this made a difference in thier decision to extend my labor warranty. I spoke with TY(m) this time and he said the "D" means that there is a mechanical issue. He put me on hold for a few and then came back and said that they would extend the labor warranty to cover the repair, I just had to fax them a copy of my purchase receipt with attention to the 10 digit repair number that they had given me. He also mentioned that he researched the problem and that it was not a known issue. I am guessing that it will be a known issue soon. Some times persistance pays off....or calling back and talking to someone else. Hope this helps you all..=)


I have the same issue with this model and contacted Samsung. They extended my labor warranty and are paying for the shipment to send it in. They said there is a known issue of this model experiencing the problem and they will repair or replace the camera. Hope this can help you, too.

Posted on May 12, 2007

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1 Answer

Rejecting tapes

I had the same problem with my SC-D363. My screen would flash "D" and tell me to eject the tape.

Here is the SOLUTION:
1) Very Gently unscrew (4 screws)and remove the front casing portion of the camcorder, be sure not to strip the screws.
2) Directly underneath the lens there is crosslike metal support that extends from the tape
compartment chassis. The green circuit board should rest on top of it as shown below instead of
underneath it, as it was when it was assembled.
And Voila! Camera works like when it first came out of the box.

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Sounds like dirty video heads which is going to require a mini dv cleaning tape to clean the heads and the tape path. Worst case scenario if cleaning doesnt help is that it may need the video heads replaced. I hope this helps.

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Oct 09, 2008 | Samsung SC-D363 Mini DV Digital Camcorder

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sir if your camcorder is new then it has a warranty. we should send it first for their service because they have a spare parts for replacement and info. if your going to fix it by yourself then the warranty of that will be void. by the way the place for the service center for camcorder samsung in the philippines is in makati i think. i got a problem with my samsung just like your model and they told me that it is located at makati. hope that helps!


Oct 03, 2008 | Samsung SC-D363 Mini DV Digital Camcorder

1 Answer

I have vertical multicolor lines

I think u are using pre recorde cassetts that were recorded on any other camcorder..
Samsung D363 supports ntsc not pal....
and the cassetts recorded on pal must have prob with ntsc based device...
all u have to do is record cassette with the same and then test playback...

Feb 25, 2008 | Samsung SC-D363 Mini DV Digital Camcorder

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I had the same problem. The batteries do not last. When the battery becomes weak it can not run the tape so it tells you to eject it.
Buy a new bigger battery. I bought a 160 for ~$30.

Jan 17, 2008 | Samsung SC-D363 Mini DV Digital Camcorder

1 Answer

Eject light comes on after I start playing the tape


I had the same problem with my camcorder just awhile ago. This can reflect a low battery. Try plugging in the camcorder for a couple of hours without using it. Then try recording or playing back the tape with it plugged in. Unplug it and check again. If this does not work you may have to replace the tape head.

Dec 25, 2007 | Samsung SC-D363 Mini DV Digital Camcorder

11 Answers

Eject flashes on screen

Good News!! I have found a way to fix this loud high pitch "grinding" noise, sudden battery
"draining" accompanied by the eject "D" symbol being displayed only after a few seconds of tape
play. And absolutely No thanks to Samsung's customer service. Although seemingly polite, I had to
talk to 6 customer service representatives before they properly transferred me to Executive
Customer Relation(ECR). They said they were experiencing technical difficulties. Once I got through,
the ECR rep. insisted that the repairs will cost $160 mainly due to the cost of the parts and also
admitted that he didn't know much about the technical aspect of the camcorder.

It is indeed a mechanical problem. The camcorder had only been used three times and kept in
storage in its original box with no temperature extremes since I had puchased it at the end of 2006.

Here is the SOLUTION:
1) Gently unscrew and remove the front casing portion of the camcorder.
2) Directly underneath the lens there is crosslike metal support that extends from the tape
compartment chassis. The green circuit board should rest on top of it as shown below instead of
being under it .

Now the camcorder functions properly consistently. The cost = $ 0.

May 03, 2007 | Samsung SC-D363 Mini DV Digital Camcorder

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