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What is the source of your TV signal: Cable? Dish Networks? DirectTV? Antenna?
Many times the Cable/Dish Networks/DirectTV controller also has an option for closed captioning. Please verify that a controller is not setup to deliver the CC data.
Also, try setting the TV CC using 'C1' or 'T1' and selecting 'Enter' to accept the change; then come back and set CC to 'Off' again to see if toggling on/off helps.
Determine if closed captioning is available on the program that you've selected. In your program guide, the letters "CC" should appear at the end of the description. Locate the closed captioning option on your remote. Some remotes have a "CC" button that you simply need to push to activate closed captioning Locate the closed captioning option in your television's menu if there is no "CC" button on your remote. To do this, push the "menu" button on the remote control. The closed captioning option will probably be in the same section as the language function. Set the closed captioning option to "on." Within several seconds, you should see the text appear on your screen. To use closed captioning for DVDs, look for the "CC" label on the lower back section of the DVD case where it lists audio information. Turn on your TV's closed captioning and you should see the captioning like you do on a television program. Alternately, some DVDs include English subtitles that you can turn on in the setup/language menu of the DVD.
Turn off the closed-captioning. It's set for "text" and the TV is blanking out the screen where the text would go if there was any. There's probably a single button on your remote to control captions, and it got pressed and put the set into text mode. Just press that button until the TV says "off" or use the TV's on-screen menu.
Yes, if the closed caption mode is turned on in 'text mode' the set will display a black box even when no closed caption text is available. the normal closed caption mode is cc1. try turning closed caption to cc1 or off. tech7
RCA have choices for different methods of CC in user CC menu. Labelled T1, T2, etc. . Different selections are for different types of close caption. Tune to a signal (on your other TV) that has closed caption working.
Tune your RCA to the same signal. Change the T1,T2, etc settings until the closed caption for your signal appears.
If this doesn't work, try connecting analog video or VHF channel 3 (or other specified channel) to the TV. check CC. When TV stations, sat channels, sat receivers, cable boxes etc, convert analog video signals to HD, problems can result. Some equipment causes RCA TVs to do unexpected things with sound and closed caption.
If you use RF or video output, old analog video may look better on CH3 or video than on HD input and the CC will work more consistently. Watch HD signals on HD input, Analog signals on Video in or through the TV tuner . Many HD channels and programs are converted analog video and look poor on TV HD inputs.
Well lets try the simple things first, Go to the TVs menu using the original TV remote and find the icon or menu that says Captions, in that menu turn all the closed captions OFF. Second there is a button on the original TV remote that says format, push this till you get to a screen that says FULL in the upper left corner. That should resolve your problems, If closed caption still comes through then we need to know if this set is hooked directly to cable or goes through a cable box. It sound like you simply had the closed caption turned on and the screen in one of the zoom formats this TV provides
The microprocessor might have a glitch in it. Sometimes a surge or glitch in the elctric can scramble the TV's brain. First try and unplug the TV set OVERNIGHT, not just a minute or so. If this does not work, point the remote at a digital camera, or a camcorder. While looking at the viewfinder or display, push the closed caption buttonon the remote and see if you see the blue light on the end of the remote as you point the remote towards the camera. If you do not, the remote is bad. If you do, the TV set will need to be serviced. Good Luck