Question about CyberPower CPH420P 4-Port USB Hub

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CyberPower CPH420P 4-Port USB Hub not installing properly

When connecting to usb port the hub either detects as faulty a "generic usb hub" or as unknown device.
Just reinstalled OS today and trouble still occurring.

intel 82801db/dbm usb 2.0 enhanced host controller - 24cd is installed and works with other devices. I have tried 2 different hubs exactly the same and have the same issue.
i cannot seem to find any updated drivers for this device or the controler.

any suggestions will be appreciated.

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Posted on Jan 02, 2017

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SOURCE: Installing USB Hub

finsphan72's response is correct but you could use information one step earlier. 
USB 1.1 is the older version of USB.  USB 2.0 is newer and much faster.  Your computer has hardware in it to talk to USB.  Because it is an older computer, it has USB 1.1 hardware.  
The USB hub is just a splitter.  It lets you plug in several USB devices while only using one USB port in your computer.  But it doesn't change the fundamental capabilities of your computer. 
The only way to get a computer with USB 1.1 built-in to support USB 2.0 is to add a USB 2.0 card to the computer.  This is an open up the computer and install a piece of hardware operation.  It isn't very hard and it isn't very expensive, but it might not be something you are comfortable doing (and it is possible to mess things up - you probably wouldn't, but you could).  Maybe this is an "ask a high school age friend for a favor" sort of situation.   

Posted on Nov 07, 2008

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

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4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

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After installing the USB controller card into a PCI slot inside your computer, connect the 4 port hub to it with the supplied cable. (at the back of the computer)
Do not connect the DVD Recorder to the old usb ports. They will still work, but obviously not 2.0.

Connecting the power supply for the hub is optional, but usually a good idea.

If your computer still doesn't recognize the hub, make sure you have all of the latest windows updates and try running Add New Hardware in control panel. Also, just unplugging the hub and plugging it back in will sometimes work. Use a different port on the controller card if necessary.

As a last resort, you may need to disable the onboard usb controller through your system bios.

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