Question about Canon imageRUNNER 5000 Copier

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Something to do with my drum motor E000012-0000

I had a hafl way tech change a drum in my machine and every since i never got it to work again. the code i keep getting just as i turn it on is: E000012-0000
can you off any sugestions and do you think i can just change the entie drum unit and that would make a difference

thank you
carrie

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You need to remove the drum and reseat it

Posted on Jan 02, 2009

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Hi Lil,
You have been absolutely correct in every way. The problem is that the 3200 you are dealing with has an internal counter for the Cyan drum that can only (according to all documentation I can find and as I was told in class) be reset by the chip that resides on the drum that needs to be replaced. Better put,whenever a new drum is put in,a chip within the drum resets a counter on the copier.The copier monitors the usage of the drum from that point forward using a few variables.And even though you may not see a problem the device will at some point give a code such as yours which means end of life, Canon's words not mine. This is to protect the copier from undue stress that could lead to genuine damage.So by putting a functional drum from one machine into another will not "change" the copier's mind. I searched thru the service modes and there is no true way to reset/fake that counter out as it needs a new drum chip to reset it it. There is a drastic way to do it I suppose which is a main controller reset, But that is more involved that many techs want to deal with, as it is pretty involved as to putting all the factory values(different for every machine) back in and all network settings etc.... .I wish I could have helped more, but I feel I have helped a bit.At least if you need a tech you will be even MORE intelligent than you already are. NOTE* we are assuming that none of the MANY others things that can simulate drum failure are not in play. Take care :-)

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select the tech rep mode then counter-pm-pc life press the clear key to clear the counter value turn off the power. Open the right side door slide out the drum unit from the left and right side of the unit remove the four silve screws two at each end now seperate the top part from the bottom part the top part holds the drum and the bottom part is the developer unit and holds the developer
you can buy the top part as an assembly then reinstall the new drum to the bottom developer unit put back the four silver screws you took out earlier and then put the unit back into the machine
You should replace the developer if you are replacing the drum at the same time now the unit is back in the machine turn on the power select tech rep mode then function f8 and then press the start key ONLY PRESS F8 if you replace the developer
you will also need to go into tech rep mode counter pm developer press the clear key to clear the value
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Reset your Toners and Imaging units for Minolta Bizhub and CF series.
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