I had a hafl way tech change a drum in my machine and every since i never got it to work again. the code i keep getting just as i turn it on is: E000012-0000
can you off any sugestions and do you think i can just change the entie drum unit and that would make a difference
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The error means there is an issue with the black/yellow drum drive motor. Try taking out the drum unit and first see if anything broken within the drum unit. If drum unit looks OK you will probably have to replace the motor.
SC 322 - 1st laser synchronization error.Poor cable connection between the laser synchronization detector board and the LD unit.Laser synchronization detector board out of position and angle of reflection not correct.Laser synchronization detector board defective or LD unit defective.Try to change the LD polygon motor unit(90% defective).
You have been absolutely correct in every way. The problem is that the 3200 you are dealing with has an internal counter for the Cyan drum that can only (according to all documentation I can find and as I was told in class) be reset by the chip that resides on the drum that needs to be replaced. Better put,whenever a new drum is put in,a chip within the drum resets a counter on the copier.The copier monitors the usage of the drum from that point forward using a few variables.And even though you may not see a problem the device will at some point give a code such as yours which means end of life, Canon's words not mine. This is to protect the copier from undue stress that could lead to genuine damage.So by putting a functional drum from one machine into another will not "change" the copier's mind. I searched thru the service modes and there is no true way to reset/fake that counter out as it needs a new drum chip to reset it it. There is a drastic way to do it I suppose which is a main controller reset, But that is more involved that many techs want to deal with, as it is pretty involved as to putting all the factory values(different for every machine) back in and all network settings etc.... .I wish I could have helped more, but I feel I have helped a bit.At least if you need a tech you will be even MORE intelligent than you already are. NOTE* we are assuming that none of the MANY others things that can simulate drum failure are not in play. Take care :-)
Hi to replace the drum on the machine you will need to do the following
select the tech rep mode then counter-pm-pc life press the clear key to clear the counter value
turn off the power. Open the right side door slide out the drum unit from the left and right side of the unit remove the four silve screws two at each end now seperate the top part from the bottom part the top part holds the drum and the bottom part is the developer unit and holds the developer
you can buy the top part as an assembly then reinstall the new drum to the bottom developer unit
put back the four silver screws you took out earlier and then put the unit back into the machine
You should replace the developer if you are replacing the drum at the same time
now the unit is back in the machine turn on the power select tech rep mode then function f8 and then press the start key ONLY PRESS F8 if you replace the developer
you will also need to go into tech rep mode counter pm developer press the clear key to clear the value
turn off machine wait ten seconds turn back on this resets the counter
Tech rep is normally user counter then stop 00stop 0 1 press one after the other
Look at your drum. Is it locked in it's home position?.. If it is then look into the machine.. Take a pair of needle nose pliers reach in and insert the into the female side of the cam and manually turn it so it matches the drum.. (with the machine off) Turn on the machine again and try to re-insert the drum. Look carefully at that cam in there.. It only can go one way.. It appears that you could turn it just 180 degrees and it would work.. but it won't fit.. This should solve the problem.. once the drum is in the machine it will find position b on it's own..
My machine had the same problem. A service tech looked at my machine and pulled out the OPC Belt Drum Unit. The drum unit had a few issues: 1) jagged rips in it, something caused by running papers through that had staples or paperclips in them. So when the drum turns, it scrapes other parts and the machine sounds like its going to drop all its nuts and bolts--at least mine did!)! and 2) the spindles from the OPC unit has come loosened and fell off. The spindles and plastic cogs were found way at the bottom of the OPC Drum slot. This too was thought to have added to the rips in the drum.
I replaced the drum ($399 was the cheapest I could find) and the problem went away.
I beleive that if there is a problem with the primary you will only get a blank copy not black.
the problem is most likely your Seperation ***'y or the drum.
1- either the sep/***'y is shorting out causing the paper to rise against the drum and putting too much toner output, or the drum has not been adjusted correctly. Did the tech adjust the new drum to the machine? there is a procedure you have to do everytime you change the drum.
Its a finisher exit motor error, maybe you had a paper jam in which case try opening the front cover of the copier(where the toner cartridges are) and close again to clear the code, or switch off the machine and back on again. Good Luck
Have the service people set the machine to add toner(per pixelcount) and test run it for a day or two. If this works it means the sensor in the developer unit that tells the machine to add toner from the cartridge is bad. If that is the case replace the sensor. It sounds like the machine is not adding toner to itself. Have them also test the toner motor.