I had a hafl way tech change a drum in my machine and every since i never got it to work again. the code i keep getting just as i turn it on is: E000012-0000
can you off any sugestions and do you think i can just change the entie drum unit and that would make a difference
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Most common screech, kick and stop is something fouling the drum drive. Most common culprit is a bra underwire!
If it runs with the new brushes and then gets noisy and stops on the spin cycle it is likely the sensor switch is the place to start.
The sensor switch is designed to shut down the machine in the event something is wrong - unbalanced load, motor being overloaded, etc.
Sometimes the switch can be put out of alignment if, for example, you knocked it/didn't reinstall it right when you changed the brushes on the motor. (Ok, you shouldn't have touched it but that's beside the point. Often getting to the motor requires removing this switch. I am not familiar with your exact model.)
This requires a service technician to inspect and rectify.
If you want to do it yourself, make sure there's nothing jamming up the works - no foreign objects between the metal wash drum and the plastic drum that it sits inside. (have to dismantle machine to check and this is not easy on a front loading machine. Again, this is REALLY NOT EASY. Be warned.)
There are usually 3 interlock switches:
- the door lock
- a sensor for unbalanced load/motor overload
- machine sitting on level ground
A washing machine as powerful as yours must be certain that everything is right because otherwise it can literally self destruct. So the manufacturers install lots of safety mechanisms to avoid product recalls and burning customers homes down!!
If you can't easily see what's causing the problem, pay the coin for a service technician to visit. It is money well spent.
First it requires removal of the Drum section Assy. Two bolts and a center shaft bolt. You should remove the image/drum cartridge and check the cleaning blade it may have flip and stuck to the drum or the cleaning roller is stuck, used toner build up, or the motor is burned out a tech can use codes to turn the motor on test it is quite complex not easy to describe. Basic ally the drum is not turning so the motor is coding out worse case the circuit board that controls the motor is bad worse case . More than likely its something physical bad clutch or harden toner in the tube in front of the drum screw. combination of the above. When was the last time 250,000 copy Preventative Maintenance Kit was installed? very 250,000 PM is suppose to be done, every 500,000 drum replacement.
The motor may be out of alignment a tad putting unnecessary pressure and binding the motor. Try adjusting it a bit. And make sure it did not have spacers that were left out from shimming. Also it could be your transmission.
Could be that the Inner Drum Spindle is broken, this is a 3 arm spider-ish bracket that holds the inner drum. To test this theory, see if you can lift the inner drum up & down from the door side, you will be able to feel if it is broken.
Hope this helps.
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I advise you to remove the motor, and check the brushes in the motor, and check for loose or broken wires at trhe same time.
If brushes o/k, then it is probably going to be something more serious.
This being the case, then it could faulty programmer or similar.
Hope this helps.
move the kicking plate on the front-bottom of the machine. You will see
o circular lid there, turn it on anti-clockvise to open. All of the
water blocked will come from there, be careful. Look carefully that
there are some objects blocking the water draining. Then turn on the
machine on draining programme, the plastic rotor should turn fastly
when the machine is on. If it is not running, change the pump motor. If
it is running, but machine is not draining again you can understand
that there is an objeck stuck on the hose between drum and pump motor.
Lay down the machine on its rear facade, you will see a large and black
hose between drum and pump motor. When you remove it, you will see that
there is something that blocks water running.
a ratcheting sound generally indicates some object (wire of sorts) tried going down drain but cant make it out but motor not turning drum over is something else, to check drain remove lower cover and open pump cleanout also feel the rubber hose from bottom of tub to pump to see if a object is in it. take hose off pump to clean out hose. if this is older duet check nut on rear pulley and tighten..
Your problem is the drum motor is not turning it require a Tech from Samung depend your area or country they change just the drum motor assembly or they change a complet deck assembly
In AUSTRALIA it cost about $100 to replace drum motor and $150 to replace a deck assy
I hope that give you some ideas