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Hi, I purchased Thomson TG585 v7 ADSL2+ Modem/Gateway yesterday and I imported old modem configuration to it and immediately it stops responding. Cannot reset to factory defaults (by reset button too) or Could not able to connect to WiFi or via Wire.. nothing works but their is power/leds on. Need help? Thanks.

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  • Computers & ... Expert
  • 237 Answers

With the unit powered on perform hard reset back to factory settings. Use a paper clip to push the reset button on the back panel of the modem. Hold down for five to 10 seconds. Release when the power light goes red

Posted on Oct 02, 2017

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Here is a link for the driver and manul. Under operating systems choose the two on the left for Windows for driver and instuctions. On the right under the documentation section there is one manual that coners the 1000 series. That's the one you want. If this fixes your problem please rate as fixed. Thanks.
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I would not recommend doing this unless you are certain that it is the cause. I have never had memory corruption in this series before, so I would strongly suggest it is being caused by another factor such as spillage in the keyboard.
Can you tell me exactly which buttons are showing the problem and what happens when you press them. Can you still make sales with the product buttons?

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SOURCE: Hi, need wiring/connection help if

Here is the whole manual
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Try shorting the power pins on the Motherborad. (establish contact manual. use screw drivers such that they touch both the pins). The power pins are the one the Start button are connected to. Remove this connection alone. If this powers up the system, you would have to get the Button replaced. Else there's something wrong with the motherboard. Kindly get back for any clarifcation.

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Hi, I can't open the main modem configuration page. the modem is (thomson tg585 v8. and the page adress is 192.168.1.254 it opens for a minut or so after turning it off then on, then it shows explorer...


Hello,
Please try one of the following option:
Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).
If your computer runs Windows Vista or Windows XP, you can also access the Thomson Gateway Web Interface using the Internet Gateway Device icon.

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Be sure you don't have any popup blocker or firewall interfering.

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creativetech_15.jpg

Let me know if any further clarification/ assistance is required.

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Appreciate generously, if the solution could have been of any help!
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