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You do not. I am sorry but you need to return this faulty Nintendo DS. Hopefully you still have a warranty on this product but if not take it back and report problems with this product hope this helps good luck :D
Obviously make sure that you are using the card properly but if you have had it for a while that's probably not even a question.
It sounds like the issue may be software related.Your DS probably needs to be repaired. If your DS is less than a year old, Nintendo
will cover the cost of the repair. If the DS is older than one year,
then you will probably have to pay $75 plus shipping and handling. Nintendo's number is 1800 255 3700.
If you have the actual game then you will have to take it back or if its a rom for a supercard all you have to do is delete it off your ds (not the save) and reload it back on, if you need help email me and i will send you Sims 2 rom Jackdye@yahoo.co.uk
Remove the game cartridge and try it again. During the boot sequence is when the DS tries to activate the port and check of it is going to load a game from there, or use the internal sequence and load the menu.