Question about Sanyo Cameras
These are the steps to take when you have a lens problem.
If your camera is still under warranty, the best thing you can do is to take it to the nearest official repair shop and they should fix it for free.
If your camera is out of warranty, or if the manufacturer refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try the following methods to repair it yourself.
First, make sure your camera has fresh batteries and it is in recording mode.
Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.
Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.
Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.
Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.
Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.
If none of that works I can assist you in having it professionally serviced though depending on the age of the camera sometimes replacement is the better option. Please take a moment to accept and rate my solution accordingly.
Posted on Dec 25, 2008
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Posted on Jan 02, 2017
SOURCE: sanyo vpc-E870
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
Posted on Jan 25, 2009
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Posted on Feb 23, 2010
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