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Re: Kenmore HE4 latch will not unlock, unable to close...
Is there water in the machine if so you need to clean your pump there is a safety feature on the washer that does not allow the door to open if there is water in the machine if you open the pump be sure to have plenty of towels around
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On some Kenmore front load models, if the black gasket around the door opening is unseated (for example, because you drag some heavy wet laundry over it) the door will not engage the lock and stay closed. This is a feature to prevent the washer from leaking when the gasket is not sealed. To fix it, simply reseat the gasket and the door will close and lock.
DL stands for Door Lock failure, if your door isnt closing all the way, check to make sure your hinges are lining up and that one of the arms has not broken off on the door, there should be 2 arms going into the door lock. whats common on these is that the door latch has trouble unlocking so it is forced open and now the door latch mechinism is stuck in the locked position and cant re-open. problems with this lock opening and closing- 9 times out of ten, come from a main computer failure to send power to the door lock. this can be temporairily fixed by re-seating the door latch wire harness in the main computer, but its usually recommended to buy a new computer since this problem has been address on the new series of computer. there is no recall on this board at the moment. estimated cost $250-$400
This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier. 2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose. 3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located. 4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.
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brand new and you changed the latch mech.? door latch or lock asm.? DU is door unlock error, it tried to unlock and cant. usually replace lock asm (inside machine) for this problem. may have latch out of alignment.
A lot of these errors on these front loaders can be resolved by simply unplugging the washer for 30 minutes to reset the computer. You may also attempt to manipulate the door latch by using the manual release lever to see if you can get the latching mechanism to stay open. The following link explains how to do this:
This is normally used when the door is latched with the door shut, but it still may apply in your case. If you attempt any of these preliminary checks and the latch still does not work properly, I would recommend replacing it. The next link explains how:
Hopefully you will not require any replacement parts. But, if you do, a replacement latch can be found at searspartsdirect.com or repairclinic.com. Just type in your complete model number to perform a search for parts. I hope you find this information helpful. Let me know if you require additional assistance.