Question about Kenmore Elite 45986 Front Load Washer

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Kenmore HE4 latch will not unlock, unable to close door

Came home to an open door and the machine still on. the latch is locked and unable to lock the door

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Is there water in the machine if so you need to clean your pump there is a safety feature on the washer that does not allow the door to open if there is water in the machine if you open the pump be sure to have plenty of towels around

Posted on Dec 26, 2008

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Posted on Jan 02, 2017

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Kenmore Elite HE4 won't start


Top 10 front-load washer problems

1)Water fill problem: water took more than 10 minutes to fill to desired level sometimes indicated as a LF/IE or long fill/inlet error. Water valve screens clogged, hoses kinked, low water pressure, unpaid water bill. Check hose, clean screens.
2)Excessive vibration: noisy,roar, knocking noises. Bad damper,bearing or broken trunnion. no error code
3)Dispenser drawer open/detergent in wrong compartment: washer will not operate with drawer open or cleaning products in wrong compartment.
4)Washer won't drain: clogged pump/filter, slow or clogged drain usually indicated as a LD/DE, if a code is given (long drain/drain error) Clear pump of objects
5)Drum overfilled: usually caused by sediment in the water level pressure sensing tube going up to the main control.Find it and blow out the sediment, re-secure pump out water and retry.
6)Door open, Door not latched, clothes/objects keeping door from completely closing. Tighten door latch, add washers if nesessary to make good contact and close door tighter in case of leaks.Note some models send a signal to the motor and another to the control letting both know the door is secure before proceeding, corrosion gets into the lid lock and the door can be locked and the control is ready but the motor ain't getting the message.
7)Cold water does not enter washer: hoses connected backwards. Oops.
8)Over-sudsing: Wrong Detergent, too much detergent, detergent in wrong dispensing drawer, turbidity monitors pick up particles in the water and judge soil content then the washer allows for extra time to wash the clothes, if the wrong detergent is in there the machine thinks that is too much and declares a suds error. On some models a suds detect is determined by the motor over amping, most machines will try a few mini loads to correct the problem. Remove detergent, retry
9)Locked motor: error LE,loose connection,broken wire/hallsensor, motor overheated/failed.
10)Water heating error, hE, the thermister/heater is out.

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DL stands for Door Lock failure, if your door isnt closing all the way, check to make sure your hinges are lining up and that one of the arms has not broken off on the door, there should be 2 arms going into the door lock. whats common on these is that the door latch has trouble unlocking so it is forced open and now the door latch mechinism is stuck in the locked position and cant re-open. problems with this lock opening and closing- 9 times out of ten, come from a main computer failure to send power to the door lock. this can be temporairily fixed by re-seating the door latch wire harness in the main computer, but its usually recommended to buy a new computer since this problem has been address on the new series of computer. there is no recall on this board at the moment. estimated cost $250-$400

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2 Answers

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Any possibilities of coats, clothing brushing against dooor and INADVERTANTLY latching them closed ? OK heres how to open the latch. Make sure door lock is in the UNLOCK position. With one hand , lift and HOLD up, OUTSIDE door handle, while taking your pointer finger and flipping open the latch on the side of the door. VOILA Hope this helps

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Have you tried pushing the door lock/unlock button? I think it may be called the "rinse & spin", and under that it says door lock/unlock.

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