Question about Canon MV800i Mini DV Digital Camcorder

2 Answers

'Remove the Tape' message

I had been using my camera earlier in the day with no problems. Then for no reason that I am aware of, the 'Remove the Tape' message appeared on the screen. I removed the tape and re-inserted it, however when the tape compartment closed there was a beeping sound and the message appeared on the screen and the compartment opened. I tried re-inserting the tape several times and even used a brand new tape, but to no avail. I have left the camera for a week now and it still has the same problem - any suggestions?

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  • Anonymous Jan 31, 2008

    Have the same problem took it to Canon who advised replacement drum $250 grrrrr

    Good luck

  • Anonymous Feb 07, 2008

    me too arrgggghh!

  • Benaboki May 21, 2008

    i also have the same problem. my camera(mv 800) is out rotting and getting dust because i am out in Kenya and i dont want anyone opening it up. i wonder what i can do to fix the problem.think it is better to buy a new camera rather than fixing something for 250 dollars

  • Anonymous Jun 20, 2008

    I have had my camcorder for approximately 3 years and have kept it in excellent condition. Not abused at all. Out of the blue remote tape message appeared and rejected the tape. I guess from what I have been reading, it is broken. I thought Canon was a better product and had more than a 3 year life, especially for what I paid.



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I've now had the same problem. With no possible way of fixing. This will be the THIRD time i'll have to send this BASTARD camera away. First Time: Sent away under warranty for malfuncting DV connection. Took forever to get back. Second Time: Sent Away under extended warranty (and I paid for postage and handling this time) because Cartridge/tape deck would not retract. Ended up that the tape head motor servo was burnt out. And I don't treat this camera badly at all. I've tried my best to keep in excellent condition. Now this...

Posted on Jun 03, 2007

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If you havent found a solution already, basically it means your camera is screwed up and has dirt or something inside it. so you have to take it to a service centre. :)

Posted on May 07, 2007

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If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com.

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Have been using my JVC Camcorder GR-DVL520EA for past 3 days including earlier today recording. I have just started rewinding the tape back to start to review it and it has put a message up on screen...



This is usually caused by a failed component in the moisture detection circuitry within the camera and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

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1 Answer

Will not work


Solution #1: Cold Reset
The reason it tells you to REMOVE AND REATTACH BATTERY is not that the
battery is bad, but that removing all sources of energy (battery and power
cord) causes a COLD RESET. When you use the unit's on/off switch, parts of
the camera are still receiving power and so you do not get the benefits of a
COLD RESET. Just like your car; turning the ignition off will still power
the clock and radio. You have to completely remove all power. If you are
lucky, the camera will reset itself and start working again.

Solution #2: Awareness of Humidity
It seems older units would issue the same SAFEGUARD MODE error message for
more than one problem. For example, older units do not tell you that they
are shutting down for an hour because they detected high condensation, or
moisture. So you play with the camera, remove the battery, reattach it,
remove the tape, reinsert it, stand on your head, pray to your god, go to
the bathroom, and voila! The camera is working again. It was nothing you
did, just that the humidity went down enough for the unit to start working
again. So consider high humidity as a possible source of the problem. If it
is a rainy day, or you are near the sea, you might never get it to work that
day in that location.

Solution #3: Head Cleaning
If you have never used a head-cleaning tape on your camcorder, you might
give that a try. Mine has come back to life a few times by doing just that.
Just don't do it too many times in a row because you can permanently damage
the head. Read the instructions.

So we have covered a few reasons why these errors come and go as if by
magic. They are intermittent and recurring. The camera will appear to work
at times, and the next minute it shuts down.

Solution #4 : Fake Solutions
Another reason why the problems come and go is that, as several technicians
have reported, the problem can be a loose connector inside. That is why some
people report that tapping the camera gently or rocking it side to side has
brought it back to life. Some have gone as far as putting cardboard between
the tape door and the tape mechanism in order to exert pressure and keep the
camera working. I can only warn you that these kinds of "repairs" are
temporary and likely to damage the unit further. Control your anger!

Solution #5: Compressed Air
On some models, there is no shield covering the many delicate electronic and
moving parts in the tape mechanism when you open it to replace the tape. A
piece of dirt, grain of sand, or other debris can get caught in the tiny
gears and stop movement or throw them off alignment. You can explore this
possibility by getting a can of compressed air at any computer shop and
blowing it into the inside of the camera. Follow the instructions, keeping
the air nozzle however many inches away from the target as they say.
Practice on some other object first, because if you tilt the can or hold it
too close to the target you can freeze the target and do more damage than
good. This applies to fingers too!

Solution #6: Tape Age, Brand, and Type

Have you tried using a brand new tape? Or only your really old ones? Try a
new tape.

Now for the controversial issue of what brand of tape to use. Controversial
because JVC's own Stacy Sample, Service Coordinator for JVC in Houston, TX
says that "TDK and Maxell tapes tend to be two brands that are very
problematic in our digital line wherein Panasonic, JVC and Fuji seem fine.
We just find that TDK has the most problems, Maxell is a close second and
Sony is 50% of the time. The others I mention rarely have a problem." Why
JVC does not make this information available when you purchase the unit or
visit their many websites is beyond me.

A different point of view I ran into is. Yes, there is an issue, but it has
nothing to do with the brand, but with the tape type. There are MP and ME
tapes. These two types use different particles, and different lubrication.
The two lubricating materials form some sort of goo when mixed together, if
you use both types of tape in the same unit. So as long as you don't mix
tapes of different types, they will work just fine in your camcorder. Some
refer to these types as "dry" and "wet", but I don't know which is which. In
any case, it is not known (to me) how accurate this point of view of not
mixing tape types is.

Solution #7: Do not store tape in unit
Because of the delicate nature of the miniDV mechanism, do not store the
unit with a tape inside. The theory is that a loaded tape will put pressure
on parts of the mechanism and increase the chance that parts will stick
together, making the tape harder to be pulled by the motor, causing the
SAFEGUARD error.

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1 Answer

JVC GR-DVL109E Digital Video Camera


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A few Quick Fixes to try: In most cases you should clean your camcorder's heads by running a cleaning cassette through. A little trick some have tried to eliminate this error message is to keep the cassette door open and then pull out the battery. Doesn't work? keep trying this routine. Some people actually report getting the error message to clear. Eject the cassette and just when it is about to eject, push it back in... and the error is gone. In Depth Solutions: Solution #1: Cold Reset The reason it tells you to REMOVE AND REATTACH BATTERY is not that the battery is bad, but that removing all sources of energy (battery and power cord) causes a COLD RESET. When you use the unit's on/off switch, parts of the camera are still receiving power and so you do not get the benefits of a COLD RESET. Just like your car; turning the ignition off will still power the clock and radio. You have to completely remove all power. If you are lucky, the camera will reset itself and start working again. Solution #2: Awareness of Humidity It seems older units would issue the same SAFEGUARD MODE error message for more than one problem. For example, older units do not tell you that they are shutting down for an hour because they detected high condensation, or moisture. So you play with the camera, remove the battery, reattach it, remove the tape, reinsert it, stand on your head, pray to your god, go to the bathroom, and voila! The camera is working again. It was nothing you did, just that the humidity went down enough for the unit to start working again. So consider high humidity as a possible source of the problem. If it is a rainy day, or you are near the sea, you might never get it to work that day in that location. Solution #3: Head Cleaning If you have never used a head-cleaning tape on your camcorder, you might give that a try. Mine has come back to life a few times by doing just that. Just don't do it too many times in a row because you can permanently damage the head. Read the instructions. So we have covered a few reasons why these errors come and go as if by magic. They are intermittent and recurring. The camera will appear to work at times, and the next minute it shuts down. Solution #4 : Fake Solutions Another reason why the problems come and go is that, as several technicians have reported, the problem can be a loose connector inside. That is why some people report that tapping the camera gently or rocking it side to side has brought it back to life. Some have gone as far as putting cardboard between the tape door and the tape mechanism in order to exert pressure and keep the camera working. I can only warn you that these kinds of "repairs" are temporary and likely to damage the unit further. Solution #5: Compressed Air On some models, there is no shield covering the many delicate electronic and moving parts in the tape mechanism when you open it to replace the tape. A piece of dirt, grain of sand, or other debris can get caught in the tiny gears and stop movement or throw them off alignment. You can explore this possibility by getting a can of compressed air at any computer shop and blowing it into the inside of the camera. Follow the instructions, keeping the air nozzle however many inches away from the target as they say. Practice on some other object first, because if you tilt the can or hold it too close to the target you can freeze the target and do more damage than good. This applies to fingers too! Solution #6: Tape Age, Brand, and Type Have you tried using a brand new tape? Or only your really old ones? Try a new tape. Now for the controversial issue of what brand of tape to use. Controversial because JVC's own Stacy Sample, Service Coordinator for JVC in Houston, TX says that "TDK and Maxell tapes tend to be two brands that are very problematic in our digital line wherein Panasonic, JVC and Fuji seem fine. We just find that TDK has the most problems, Maxell is a close second and Sony is 50% of the time. A different point of view I ran into is. Yes, there is an issue, but it has nothing to do with the brand, but with the tape type. There are MP and ME tapes. These two types use different particles, and different lubrication. The two lubricating materials form some sort of goo when mixed together, if you use both types of tape in the same unit. So as long as you don't mix tapes of different types, they will work just fine in your camcorder. Some refer to these types as "dry" and "wet", but I don't know which is which. In any case, it is not known (to me) how accurate this point of view of not mixing tape types is. Solution #7: Do not store tape in unit Because of the delicate nature of the miniDV mechanism, do not store the unit with a tape inside. The theory is that a loaded tape will put pressure on parts of the mechanism and increase the chance that parts will stick together, making the tape harder to be pulled by the motor, causing the SAFEGUARD error. regards sreejith

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3 Answers

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having the same problem...when I put a new tape in it just ejects it right away!

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I had the same problem. First, depress the reset button, located on the camera body (where the LCD screen closes over it). It is hard to see at first. It is important that the camera be set to the OFF position. When the camera is whirring after the reset, then hit the EJECT button so the tape comes out. Take the tape out and insert it back. That's it. My camcorder worked fine and let me record or plaback once I followed those steps.

Vic

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I had the same problem with the 'push the rest button' on the display after the tape mechanism jammed up against the tape compartment cover. I figured there was probably a mechanical error, possibly a switch. I dissassembled the camcorder and found the tape compartment cover switch was sticking. Here's how to fix it with some photos to illustrate:

1. Open the tape compartment door and remove the screws in the small plastic cover (fig. 1). Remember to look a which screw came from each hole as they are all different.

2. Remove the plastic part from above the tape mechanism (fig. 2)

3. Remove the screw above the front grip belt mount (fig. 3)

4. Remove the screw above the mic (fig. 4)

5. Remove the battery and take out the screw at the top left under the viewfinder (fig. 5)

6. Take out the screws under the LCD monitor (fig. 6)

7. Remove the two screws from the front underside of the camera body (fig. 7)

8. Now you can slide the front of the camera, together with the curved aluminium top section away from the main body of the camera (fig. 8)

9. It is possible to reach the switch with the front moved forward slightly, but it is possible to take the front off entirely by removing the wiring ribbon with the green tab (fig. 9)

10. Clean the brown switch at the bottom left of the exposed camera front with a soft brush/air (fig. 10 )

11. Reassembly is the reverse of the above procedure.

Hopefully this will mean no more frustration with the 'press reset button' screen.steviedeee.jpgsteviedeee_0.jpgsteviedeee_1.jpgsteviedeee_2.jpgsteviedeee_3.jpgsteviedeee_4.jpgsteviedeee_5.jpgsteviedeee_6.jpgsteviedeee_7.jpgsteviedeee_8.jpg

Jan 21, 2007 | Panasonic NV-GS15 Mini DV Digital...

1 Answer

Remove cassette tape (message)


No I doubt if it was humidity that was causeing the problem as you would have had an error of "DEW" Sounds lke you have a tapepath problem or a jammed mechanism and that would tell you to eject the tape as it wouldnt load to full position. I would advise on a repair like this you let a pro do the repair unless you know all about these small mechanism Call 1 800 828-4040 good Luck

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