Question about Philips GoGear SA261 MP3 Player

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How can I melt this frozen message "FIRMWARE UPGRADING"?

When ever I turn on my SA261 gogear, firmware upgrading pops up and stays on the screen. I've tried leaving it on to waiste the battery to see if that will make a difference and that didn't help. I've tried replacing the battery and it still appears, also once I turn it on I can not turn it off without taking out the battery. I've also tried holding the play and volume button to reboot nothing happens not even reinstalling the CD solves the problem. How can I melt this freeze up?

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Re: How can I melt this frozen message "FIRMWARE...

I have the same problem, do you solve them? Regards Karic

Posted on Sep 12, 2007

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My Gogear mp3 is frozen. all I see on the screen is uploading 96% . It never reaches 100% and freezes. I have pushed the reset buttton and when it comes back on the same thing happens.

I think, this link will help you:

Here you can make software upgrade and then your player will work correctly again. Please take care of that all media files of the device will be erased while upgrading so make back up your files before.
Good luck!

Feb 28, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

After I power up my Sansa, it just says 'Sansa m240' and will stay frozen on that.

Seems like a firmware problem. Try upgrading your firmware or resetting your device if its possible.

Jun 16, 2010 | SanDisk Sansa m240 MP3 Player

1 Answer

When i turn on mp3 player it says phillips for a minute then says file system error then shuts off then i hook it up to the computer and the phillips thing dosent come on its like its not hooked up but...

Welcome To Fixya Community.
Glad to Help You Sir ^^

Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
  8. The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.
Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.

Additional Help:
Philips GoGear Jukebox HDD6330 Manual Guide

Thank You for Using Fixya
Please Don't Hesitate asking me If you need any Further Info.
Good Luck

Nov 05, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is...

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

Here's the instructions, how to update firmware in the music player:

Software/driver information

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player

By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.

Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
- Windows XP (home or Professional) SP1 (or above)

How to download the software to your PC
- Launch the Windows Explorer
- Enter the Philips support site at url
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.

How to upload the software to your device

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
(Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.
When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.

Anurag Shukla

Sep 08, 2009 | Philips GoGear SA261 MP3 Player

1 Answer

Freezes @ gofear screen

Hve you tried upgrading the firmware it can be downloaded to philips web site. If you do then try to reformat it using it service mode. hold back key while pluggin it to your pc.


Aug 23, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My go gear doesnt work

This is a way to force the PC to recognize the GoGear and solve your problem. Make sure the hold/lock switch is not engaged first. Note: These instructions only work for the SA6045 - if your Philips is a different model #, these instructions may or may not work:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jan 09, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Frozen on gogear screen

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Aug 27, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Firmware upgrading - how long

please check the firmeware version and send me the screen shot of the software u r using for upgradition. pleasr rate this solution.

Sep 12, 2007 | Philips GoGear SA261 MP3 Player

1 Answer

Firmare - how long

The "Firmware Upgrading" should only show for about 60 seconds.

You could try removing the battery and restarting.

If this doesn't work try repairing again.

Sep 12, 2007 | Philips GoGear SA261 MP3 Player

1 Answer

GoGear SA261 - not accessing the mini SD card

The GoGear is only compatible with certain types of SD cards. check the Philips website - product information link on SA261 page for specs on which cards are compatible.

-Tha Mp3 Doctor

Jan 12, 2007 | Philips GoGear SA261 MP3 Player

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