Question about Canon PIXMA MX700 All-In-One InkJet Printer

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Fax not sending or receiving

I had the phone company confirm it's not a problem in the line.
It just stopped sending and receiving one day. I haven't made any changes in the settings from the days when it WAS working. Is there a way to "reset" the fax function? Or any advice at all?

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The fax function is controlled by a fax card on the inside of the printer. Most likely, that card has failed. You will need to contact Canon to get a replacement card and instructions on replacing it.

Thanks and please take a moment to give this a good rating of fixya.

Posted on Dec 24, 2008

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Hello there, Suggest you confirm the phone line (The one going to the wall...) is plugged into the phone line port labeled -1-Line- and not -2-Ext- 1-Line is the outer most one of the two on the back of the machine.

If it's in the wrong port the device to act in the manner you discribed.

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Our HP Officejet 5600 won't receive faxes.


Hi,
Here is the answer to your question.

Error code 244 can mean any of the following things: :

1. You or the person sending the fax pressed the STOP key , causing the session to stop before completion.

2. The fax machine on the other end determined that there is an incompatibility with your machine and the one you are sending to and stopped the fax session.

To fix this you can try the following things. Try them one at a time, and if they don't work, place them back the way they where before you changed it.
  • Make sure the fax machine you are sending to can accept and use polling.
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Error Code: 232

1. Can mean that a communication failure has happened between the two machines.

2. It may also mean that the user of the FAX machine you are sending to has pressed the STOP key

3. If call waiting is enabled, it may cause this error. Disable call waiting on your phone line, if you have a fax machine connected to it. The click or beep on the line that indicates you have a incoming call, can STOP a fax session.

4. Another cause of this error code is that the power was interrupted to the machine you are attempting to send a fax to.

Things you can do to solve this problem: Try them one at a time, and if they don't work, place them back the way they where before you changed it.

  • Try disableing ECM. However, this may reduce the quality of your faxes.
  • Ask the person you are sending the fax to to set the machine to receive at a slower speed.
  • Try the fax again at a different time, incase it is a problem with the phone line.
  • If you phone lines are old, or there is static on the line it may cause trouble sending a fax.If this is the case you will need to contact your local phone company or whoever is responsible for servicing your phone lines.

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I don't think there's a log you can print but you can do the following. Not quite what you want, but better than nothing...

You need to set the fax confirmation option to log faxes before you send anything. The default option is off, so you won't be able to get a fax log for anything you've already sent unfortunately.

1. Press Setup
2. Press 2 then press 1. This displays the Print Report menu
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Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
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When your fax is received by the Test Fax Service, a return fax will be generated to you within five minutes confirming that fax was received. This verifies that you can both send and receive a fax with your fax machine.

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For Troubleshooting:

Disconnect all equipments using the phone line
Connect the FAX directly to the wall jack

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).

When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

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for these companies, try disconnecting the phone tremporarily to see if thsi is interferring just with these particular faxes. Sometimes if a company's fax is set to phone/fax, it may be trying to call you first beacuse ths would be the default settings. If it detects no phone it may by default accept your fax no problems. Hope this helps.

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