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What you need to do is make sure the batteries are in correctly, go to http://myharmony.com in Firefox or IE8, and click the button that says "set up my remote" in the middle/left area of the screen. The website will show ask you to log in and then show a load screen. This is when it will ask you to plug in the remote. The whole process from here on out is done from your browser. Its actually quite easy, I just set up one of these remotes yesterday and it works great.
HI. So there are a couple of things you will have to ensure for the connectivity to be successful.
1. You are not connected to the internet via a router 2. You are not on a wireless network 3. Any firewalls on your computer are disabled 4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.
Now, please do the following:
1. Uninstall the software 2. Download it again at http://logitech.com/myharmony 3. Install 4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger 5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode" 6. Connect your remote and log in to your account 7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update. 8. Click "Replace Remote" to conduct a connectivity check. 9. Update the remote. That should get the remote working. :)
Try dkelly2671's suggestions first to ensure that you don't have an issue with your USB connection or current software installation. Also, make sure that your USB cable is ok (use another one, or if you have a digital camera, try downloading some pictures to your computer - they generally use the same kind of cable). If you still are not getting anywhere, you can try putting the remote in "Safe Mode" and doing a Firmware Update. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end)press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Once you see this, you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. Good luck!
A communication problem can be caused by a variety of issues, both hardware and software related, so this can be difficult to debug. First, make sure that you have the latest software installed and that the installation is successful. Next, make sure that the USB cable and the USB port on your computer are good. Try to upload some pictures from a digital camera, etc. They generally use the same kind of cable. If the software is ok and the USB cable/port is ok, it's time to turn off any virus software, firewalls, etc. Now you should try to connect. If the software still does not detect the remote, you can try putting the remote into 'safe mode' and then try establishing a connection to upgrade the remote's firmware. Here's how you do that:
Launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. If this step is successful, you will be prompted to update your remote with your personal configuration (your device and activity profile). I hope this works out for you!
I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...
I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.
Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.
I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.
I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not. I took the advice of bfuzcsvxvgk and it worked like a charm. I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up. There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU! Hope this helps if you are having problems!