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I have sound problems with my laptop using softphones and MSN

I have a Gateway laptop model number MX6425. I am tryin to use Callcentric softphone but people I call hear my voice but what I say comes in so distorted that they cannot understand what I say. They describe my voice as being broken in small meaningless syllables. I Have the same problem with Messenger. Everything work Video in and out and voice in but they cannot hear me properly. I have checked that all my drivers are up to date but nothing doing. All the software and hardware work on my other computer. There seems to be nothing about this problem on Gateway's site. I feel the problem in with the audio driver but I have the latest version. Can you help me with this problem.

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  • Anonymous Jan 08, 2009



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Goto Control Panel -> Sounds and Audio Devices -> Audio tab
go down to sound recording/microphone or whatever it maybe labeled and click on volume. try to lower the input and see if that helps

also your microphone might have it's own control panel, try to look for that and adjust levels if possible.

please, Let me know :)

Posted on Dec 24, 2008

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Try deleting the driver and reintalling it.Also, restart computer before you reinstall.

Posted on Dec 24, 2008

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1 Answer

I have windows 8 do i get the magicjack softphone icon to activate.?.

U gave up on MJ tech no support, huh?
just plugging the MJ in should give u a menu to do that -- or u could load an app and enter ur credential info.

Dec 10, 2013 | Computers & Internet

1 Answer

Error 3 when i open my magicjack

On your softphone:

1. Click "Menu" on the top right-hand corner
2. Click "Advanced Users"
3. Click "Restart"

If your magicJack PLUS is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.

If that does not work:
Open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).

Restart magicJack again by following the steps above.

How to access Web Application for router

1. Start > Run > Type in cmd > Press ENTER
2. A command prompt will open
3. Type ipconfig > press ENTER
4. Make note / write down name of the default gateway and IP
5. Open your Internet Browser
6. Type in the default gateway IP (Example:
7. Type in Username and Password
8. Find "Port Forwarding" and Forward Port 49152-655535 UDP
for the IP address you located earlier.

Jun 19, 2012 | Samsung Computers & Internet

1 Answer

Im tryin 2 add my warrannty

to add your warranty, you may check your manual if the serial number has been expired or not. If the manual didnt say any expiration date, then call gateway to arrange a warranty extension. It will depend on Gateway rules and procedures whether they will extend the warranty or not..

Aug 18, 2010 | Gateway Computers & Internet

2 Answers

Using my built in webcam

You must have got a photo/video capture software pre-installed, like YouCam. Or you can download some freeware from and give it a try.

You can also use a chat software for video talking. It works best if you have a microphone.

Also, YouTube has a Quick Capture feature which lets you to capture a video with the webcam instantly and upload to the site.

These were some ways to put your new webcam to work. Please rate this answer, I need it. For more tips, tricks, hacks, tutorials, tweaks and fixes, visit my YouTube Channel.

You can even learn to fix the 'No Sound in PC' problem which I have seen numerous people having.

Dec 10, 2008 | Gateway MT3705 Notebook

1 Answer

Sound drivers for gateway laptop model mx6425.

call up the gateway technical support they will guide u the best way

Nov 11, 2008 | Gateway MT3705 Notebook

1 Answer


Uninstall the dvd/rw driver, and reinstall it from the Gateway website. Look for your laptop model there, and they have all the drivers and software for your laptop components.

Oct 27, 2008 | Gateway MX6438 Notebook

1 Answer


here is the web address where you can get the latest bios update :

Oct 19, 2008 | Gateway 450ROG Notebook

1 Answer


Hello Jassimin:

First you have to isolate the problem, you need to check if it's a problem with your hardware of your computer or if it's a problem withn your software.

First try using Microsoft Sound Recorder (usually it's located at Start -> Accessories -> Multimedia -> sound recorder.

Try recording anything using that, If you can do it; then probably it will a problem with your software MSN, try re-isntalling it.

If you cannot record anything, of if you get a message that there's no recording device; then it's something related with the microphone or the driver for the mic....In case you need the driver, please let us know the model number of your laptop (usually it's a the bottom ....

good luck

Jun 28, 2008 | Compaq Presario 700 470024-192 Notebook

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