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Back wheels keep falling off

Every time i use it my back wheels work loose, i have to keep clicking them in again with my son in the pushchair not very safe!. At first i was told it was dirt in the wheels and the store where i bought it cleaned inside and said it would be fine, that was two weeks ago and the problem is worse than ever, they must fall off at least five times a day.

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: back wheels will not click

I had the same problem. It was a sort of buildup which was ammazingly problematic. I undid the small screws on the inside of the wheels (1 screw per wheel). Be careful because a spring and black plastic piece will fly out. then use a screw driver to push the gray wheel removal button. You will find that it seems sort of stuck. Clean inside the plastic chamber and the slider piece...I just used my fingers. Then you will see that it slides freely. Put the sliding piece in the correct position for when the wheel is removed...button depressed. Put the wheel on. Push the sliding piece with a screw driver so that the wheel is locked and the button is popped out. Put the spring back in and the black plastic piece back....hold it on and redo the screw. The wheel should be locked on. I am not sure if you would be able to remove it and put it on again...I think so, but I am not trying since I don't usually remove the wheels anyway. I hope this works for you too! Good luck!

Posted on Nov 01, 2008

  • 6 Answers

SOURCE: one of the front wheels has come off my quinny buzz.

You may need a new one or at the very least perhaps a pin that holds the old one in. I recommend that you call the US distributors directly...

Dorel Juvenile Group USA
Canton Commerce Centre
45 Dan Road
Canton, Massachusetts, USA02021
(781) 364-3100
(800) 544-1108

Posted on May 21, 2009

Dorel UK
  • 1633 Answers


Good Morning

This can be fixed by our engineers. If the Zapp is under 2 years old please contact your retailer with your proof of purchase and they can make arrangements for the unit to be sent to our engineers for full inspection and repair work required under the terms and conditions of the 2 year chassis warranty. If it is over 2 years old or you do not have proof of purchase please go to and select the country you're in, then choose "Contact Us" to write to the customer service department in your country who can advise you how to proceed with getting it repaired.

Posted on Jul 25, 2011

Dorel UK
  • 1633 Answers

SOURCE: when pushing my quinny the back wheel starts to come of byitself

Hi Lisa - It could be that if there is dirt and debris on the wheel axel or inside the connection it would prevent the wheel clicking in properly. Remove both back wheels and give a wash in warm soapy water then dry thoroughly before putting back into place. Does the same side wheel fall off even if you swap the back wheels over? If this is the case it would indicate a chassis problem rather than a wheel problem. If it is the same wheel that always falls off it would suggest a wheel problem. Contact customer services on 01284 413 141 Mon-Fri 8.30-4.30 or e-mail to for further advice

Posted on Nov 29, 2011

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