Question about HP Officejet 5610 All-In-One InkJet Printer

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My scanner will not scan. Message: Check scanner device? What do

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  • lollipoop19 Apr 13, 2009

    I have a HP officejet 5610 and everytime I try to scan something it says " No scan option: Refer to device documentation to troubleshoot" I went on the HP website and found a page with directions but it didn't work...can someone PLEASE help?

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Bad scanner assembly. Uneconomical to repair.

Posted on Dec 24, 2008

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Posted on Jan 02, 2017

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1 Answer

How do youfind scan count


Hi,

If the scan count of your fi-6130 scanner exceeded 2,00,000 scans, then you may have to replace the consumable parts. After replacement of the consumables, you need to rest the consumable counters. To check/reset the Pick/Brake Roller Counter, please follow the steps provided below:

1.Turn on the scanner, and confirm if it is connected correctly to your computer.
2.From the "start" menu, select "All Programs", then select "Scanner Utility for Microsoft Windows", then click on "Software Operation Panel"
3.In the dialog box displayed, from the list on the left of the panel, select "Device Setting"
4.Click the "Clear" button beside the replaced consumable under "Page Counter"
5.Click the "OK" button on the displayed confirmation message. The counter is reset to 0
6.Click the "OK" button to close the "Software Operation Panel" dialog box

Hope the above information is helpful.

Thanks & regards,
ScanCare

Jun 04, 2014 | Fujitsu fi-6130 duplex scanner

1 Answer

Fi-6130 scanner displays J1 paper jam after


Hi,

Does the message shows after few pages scanning or is there any panel error message like J-1 on scanner start up?

If the issue occurs during scanner start up, then there are staple pins or dirt might be stuck inside the US Sensor panel inside the scanner. Cleaning and removing the objects will resolve the issue.

If the error occurs after few pages scanning, then you may have to check the Pick Roller, Brake Roller, Pinch Roller and US Sensor FX status. you may have to replace any of the above, if damaged or worn off.

Hope the above information is helpful.

Please check your device first and get back to me.

Thank you.

Regards,

TechSatya

Jul 19, 2010 | Fujitsu fi-6130 Flatbed Scanner

1 Answer

Paper jam message is showing but nothing is jammed in scanner and it will not pull the paper through


Hi

Does the message shows after few pages scanning or is there any panel error message like J-1 on scanner start up?

If the issue occurs during scanner start up, then there are staple pins or dirt might be stuck inside the US Sensor panel inside the scanner. Cleaning and removing the objects will resolve the issue.

If the error occurs after few pages scanning, then you may have to check the Pick Roller, Brake Roller, Pinch Roller and US Sensor FX status. you may have to replace any of the above, if damaged or worn off.

Hope the above info is helpful.

Please check your device first and get back to me.

Thank you.

Regards,

Tech Satya

May 26, 2010 | Fujitsu fi-6130 Flatbed Scanner

1 Answer

Artec e+48u scanner problem


go to control panel, under device manager uninstall imaging device (scanner) and click scan for hardware changes, if found new hardware occurred click next and choose no, not this time tab / choose install from the list specific location option tab / choose don't search i will choose the driver to install / click show compatible hardware tabs and select scanner type appeared.

Mar 09, 2010 | Artec e+48u Flatbed Scanner

1 Answer

Message says "Scanner Failure" and "Unable to scan or copy"


Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

Sep 17, 2009 | HP Photosmart C5280 InkJet Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Scan


Uninstall your scanner driver and then reinstall it..

To remove your pold driver
1.) CLICK on Start, then right click computer and click on device manager

2.) Click Imaging devices and you should see your scanner

If it doesnt not show up click on View Then show Hidden devices

3.) right click your scanner and click uninstall

4.) Now put in your scanner cd, remove the usb for your scanner and put it back in and reinstall your scanner driver.. If that dont help you can try updating it and see if that works..

Let me knw whats happening, I hope the above works the rest of things to be causing this are more difficult to fix

Jan 17, 2008 | Microsoft Windows Vista Ultimate Edition

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

I can't scan


This document applies to the PSC 2210, PSC 2210v, and PSC 2210x. When you see the scanner failure message, turn off the PSC 2210. Wait a few seconds and then turn on the PSC 2210. If you see the message again, please contact HP Support. http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&cc=us&docname=c00055511&dlc=en&product=79499&rule=45570&lang=en

Dec 04, 2007 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

ACER 620 P SCANNER


I Want Mercury Scanner 620P windows xp Driver

Aug 16, 2007 | AcerScan 620PT Flatbed Scanner

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