Scanner not working
Hi Jkey !
As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).
However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.
To check the communication perform the below steps:
IF the printer is connected via USB cable, then perform below steps:
isolate the issue I suggest you to try scanning from the Windows Image
acquisition(WIA) wizard on the computer.
Follow the below steps to
Scan using WIA
1.Verify that the all-in-one product power is turned on and
the printer cable is properly connected.
2.Click Start then Click All
Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to
If you are able to scan fine using the above steps, please write back to me along with the exact error message.
Jun 27, 2009 |
HP Photosmart 2575 All-In-One Printer,...