Question about HP Officejet 5610 All-In-One InkJet Printer

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My scanner will not scan. Message: Check scanner device? What do

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  • lollipoop19 Apr 13, 2009

    I have a HP officejet 5610 and everytime I try to scan something it says " No scan option: Refer to device documentation to troubleshoot" I went on the HP website and found a page with directions but it didn't work...can someone PLEASE help?

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Bad scanner assembly. Uneconomical to repair.

Posted on Dec 24, 2008

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When we go to scan documents to the a network station address only three pages will go through the scanner and we then get a message telling us that the job has been done improperly. What's the sitch?


1.from the pagescope web connection enter admin mode
2.select network, email,email transmission.
3.enter an admin email address it does not have to be a valid address i usualy enter in this fashion scan@nameofyourcompany.com
4.enter a device email address in the same fashion as above.
5 select apply.
the device email address and admin email address have to be entered in the copier or you will get this message

Nov 10, 2009 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Will not Scan. Gets message..


Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

Nov 07, 2009 | HP Photosmart 3210 Printer

1 Answer

Canon Imagerunner C6800/5800 scanner message ''Network processing is timed out. Check the scanner and network status.'' Was working perfectly with the Scan2PDF program but now scanning gets hung up and...


Probably because the scan2PDF is using twain drivers. The reason why you get an error message is because the ip settings that it needs in the device settings to scan via network is not configured correctly. That is why it times out because it cannot communicate without the ip adress

Oct 15, 2009 | Printers & Copiers

1 Answer

Message says "Scanner Failure" and "Unable to scan or copy"


Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

Sep 17, 2009 | HP Photosmart C5280 InkJet Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Won't scan nor fax


HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here first...PrinterFixer.net

Nov 13, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Smartbase MP360 Scanner Not Identified by MS Vista


One thing to check and be sure of is that your printer cable (USB) is definately a USB 2.0 cable. Canon have an issue with their printers with scanners in that the data flow sometimes isn't sufficient when an older USB cable is used. The slightest drop of data on startup or during scanning will cause a stop.

Worth trying and has sometimes solved the problem for my customers.

Aug 23, 2008 | Canon SmartBase MP360 All-In-One InkJet...

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

I can't scan


This document applies to the PSC 2210, PSC 2210v, and PSC 2210x. When you see the scanner failure message, turn off the PSC 2210. Wait a few seconds and then turn on the PSC 2210. If you see the message again, please contact HP Support. http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&cc=us&docname=c00055511&dlc=en&product=79499&rule=45570&lang=en

Dec 04, 2007 | HP PSC 2210 All-In-One InkJet Printer

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