Question about Dell Pocket DJ MP3 Player

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My Dell Pocket DJ won't connect to my computer

I plug it in like normal but the computer doesn't recognize the player. It doesn't show it's connect to the computer. And the sound it makes on connecting is abnormal. I've never had this happen before. The player also does not say say it's 'docked' like it used to.

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  • 2 more comments 
  • mabonifas Jan 05, 2009

    ill plug mine in and it will not say it is connected on my computer. i have tried it with it on off locked unlocked nothing seems to work.

  • gamalielpena Feb 18, 2009

    After installing the software of dell 20 in my laptop from dell site, the computer does not recognize the dj and say {,yor dj is not connected.

  • kbizjak Feb 27, 2009

    My Dell Pocket DJ won't connect to my computer, it used to work fine, now it says it needs a device plug-in. I tried to go to the Dell website but the downloads won't work. Help!

  • Anonymous Apr 04, 2009

    Plug it in, it says it's docked. All the drivers are installed, but it won't connect and the player won't work.

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6 Suggested Answers

  • 1 Answer

SOURCE: Dell DJ (Generation 2) not being recognized by computer

Found the answer on Dell Forums. A lot of Dell DJ folks have been having the same issues. The problem is with Windows Media Player (shock). The Windows driver dated 2006 is installing itself and taking over, not allowing Dell's 2005 driver to work. The bottom line is the DJ will dock but not be recognized by your computer, Windows Media Player, or Yahoo Music Jukebox.

To check to see if this is the issue dock your DJ then click on start, right click on my computer, and then hit properties. Click on hardware tab and go to device manager. Look for portable devices on the list. You will likely see your DJ with a yellow (!) next to it. Right click on the DJ and hit properties again, then look in the driver tab to see what driver is listed. If you see a driver with the date 2006 or newer, then Windows is screwing you up.

The only way I've found to fix this is to either uninstall Windows Media Player or go back to an old enough version that the 2006 driver is not in the system. The 2006 driver is from Microsoft and somehow it interfers with the proper driver, which is from Dell and should be dated either 2004 or 2005. Once Windows is uninstalled completely, or back to an old enough version that you are safe (I am not sure how far back you must go, I just uninstalled the darn thing completely), you need to uninstall the Dell driver then go to Dell's website and reinstall the latest. Also make sure you have the latest firmware.

It sounds like a lot of work but it honestly took me longer to type this note that to do it and I don't have a clue what I'm doing. It's better than throwing away your DJ. From the comments I saw on the Dell Forum, Dell is not aware of the issue and isn't much help. Many people spent hours on the phone with Dell support only to hit a dead end and get the recommendation to replace the device.

Hope this helps all. A huge thank you to the folks over all Dell Forum who figured out the solution despite Dell's technical assistance.

Posted on Apr 22, 2008

  • 758 Answers

SOURCE: re: Computer recognizing USB connection to dell dj

Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.

To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the device..you will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device.
3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device.
4. If it is seen in Windows Media Player then disconnect the Device and close all programs.
Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:

1. Open Windows Media Player.
2. Maximize the program and choose the Tools > Options menu.
3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History".
4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens.
5. Close Windows Media Player.

I hope that help...
Thank you
Computerrep

**Please rate accordingly...**

Posted on Jan 29, 2008

  • 758 Answers

SOURCE: dell dj

Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.

To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the device..you will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device.
3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device.
4. If it is seen in Windows Media Player then disconnect the Device and close all programs.
Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:

1. Open Windows Media Player.
2. Maximize the program and choose the Tools > Options menu.
3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History".
4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens.
5. Close Windows Media Player.

I hope that help...
Thank you
Computerrep

**Please rate accordingly...**

Posted on Jan 29, 2008

  • 1 Answer

SOURCE: dell dj firmware

I had the same problem and it turns out the firmware did get loaded, the program just didn't close out properly. If you go to Settings & Info-->Information on your DJ you should see that it is the updated version.

Posted on Feb 21, 2008

SOURCE: make vista recognize my dell dj 20 gig

weet iemant

Posted on Jul 16, 2008

  • 3 Answers

SOURCE: Dell DJ Gen 2 Won't connect

if your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: fixup.zip Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here: gotzune.com

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Posted on Aug 11, 2008

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