Question about Rival SCVS600 6-Quart Slow Cooker
Can I get a replacement?
I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.
Posted on Apr 04, 2009
I had a similar experience to the one above. Our hinge cracked. I called the number on the back of the Crock Pot to see if I could purchase a replacement lid, or possibly the hinge itself. After discussing the situation with a CSR, she did check on our model # to see if there was a replacement lid available. There was not. so, she offered to replace the item free of charge with a similar unit. It's rare that a company will back up their product in such a manner.
Posted on Jul 10, 2013
I had the completely opposite experience today 12/5/2014. The plastic hinge broke. Rival (actually Brooke at Jarden Consumer Solutions) provided me with the part # 7921000034342 for the lid at a cost of $15 plus Shipping & Handling +tax. I went online to Walmart, found 6-qt Slow cooker for $26.88 +tax. Makes no sense to me to spend so much on an entire lid (only the hing is broken) compared to a complete new unit for slightly more than the part.
Posted on Dec 05, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 08, 2016 | Crock Pots & Slow Cookers
Jan 18, 2016 | Crock Pots & Slow Cookers
Apr 30, 2011 | Rival 38601 Smart Pot 6-Quart
Feb 18, 2010 | Rival 38601 Smart Pot 6-Quart
Oct 12, 2009 | Rival 38601 Smart Pot 6-Quart
Nov 17, 2008 | Rival 38601 Smart Pot 6-Quart
Oct 27, 2008 | Rival 38601 Smart Pot 6-Quart
Go to www.crockpot.com and click on replacement parts. The glass lid is $10 and sold through a company called jardenstore. They are connected with crockpot.com. The companies phone number is 1-800-323-9519
It is worth replacing
Oct 03, 2007 | Rival 38601 Smart Pot 6-Quart
4,663 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: