Question about Rival SCVS600 6-Quart Slow Cooker

3 Answers

The locking lid on Crock Pot SCVS600 has broken.

Can I get a replacement?

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  • Anonymous Jan 11, 2009

    I have the same problem. The locking latch on the lid broke off, and I can't even find a true Rival web site. Going to try calling the number on the back side of the pot.

  • LML122797 Jan 16, 2009

    I've only used my crock pot twice, and I went to open it tonight (after having something cooking all day) and the back part of the locking lid (where it lifts up) is already broken. I can't find a replacement part either! Very frustrating!

  • jeepypa Feb 22, 2009

    I have the same issue. Went to Crockpot.com and sent an e-mail. No response and the lid is OUT OF STOCK. :-(

  • ccorwin0528 Apr 09, 2009

    I had the lock latch on the front of the lid break. I think it might have happened when I had opened it and it slipped out of my hand and slammed down...next thing I knew the piece came off in my husband's hands. I also have a problem getting the lid off in order to get the crock out to clean it. If you google "crock pot" you will find the home website. I think it might be crockpot.com or something simple like that. As of today, April 9 2009, the lid is in stock. but it's $15 plus shipping it is almost $26 and I didn't pay too much more than that for the whole thing. I have to rethink what I'm going to do.

  • unhinged Apr 13, 2009

    Similar problem. On about our second use (and outside of warranty period) the hinge started to drop the metal pins (into the crock while we were cooking). A little glue and it was fine, then the hinge base plate broke where the nuts/bolts attach it to the lid - can't fix the shattered mount. While looking for a replacement we used it and then the locking piece failed in a similar manner with the plastic breaking where the nuts are fused to it. Crock pot works great but hate to buy a replacement part when shipping is so much. Will probably look for another brand if this can't be resolved.

  • Anonymous Apr 16, 2009

    I bought this Crock Pot. On the first use, the hinge broke. The second time I used it, the handle in the front of the lid broke clean off. I emailed the company, and was told that there wasn't any way to fix the lid or the hinge, and no way possible I could purchase a replacement lid. I thought Rival Crock Pot was a better company than that, to produce a shotty product like this.

  • M.Bris Dec 21, 2012

    We have had two of these lid clasps break now. The plastic is inadequate on this lid.

  • M.Bris Dec 21, 2012

    we've broken two of these now. When it's hot the pastic is very fagile. Inadequate design for sure.

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I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.

Posted on Apr 04, 2009

  • M.Bris Dec 21, 2012

    I just found the part on the crock-pot.com website part #7921000034342 Lid $15.00 Add to Cart

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I had a similar experience to the one above. Our hinge cracked. I called the number on the back of the Crock Pot to see if I could purchase a replacement lid, or possibly the hinge itself. After discussing the situation with a CSR, she did check on our model # to see if there was a replacement lid available. There was not. so, she offered to replace the item free of charge with a similar unit. It's rare that a company will back up their product in such a manner.

Posted on Jul 10, 2013

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I had the completely opposite experience today 12/5/2014. The plastic hinge broke. Rival (actually Brooke at Jarden Consumer Solutions) provided me with the part # 7921000034342 for the lid at a cost of $15 plus Shipping & Handling +tax. I went online to Walmart, found 6-qt Slow cooker for $26.88 +tax. Makes no sense to me to spend so much on an entire lid (only the hing is broken) compared to a complete new unit for slightly more than the part.

Posted on Dec 05, 2014

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