Question about Rival SCVS600 6-Quart Slow Cooker
Can I get a replacement?
I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.
Posted on Apr 04, 2009
I had a similar experience to the one above. Our hinge cracked. I called the number on the back of the Crock Pot to see if I could purchase a replacement lid, or possibly the hinge itself. After discussing the situation with a CSR, she did check on our model # to see if there was a replacement lid available. There was not. so, she offered to replace the item free of charge with a similar unit. It's rare that a company will back up their product in such a manner.
Posted on Jul 10, 2013
I had the completely opposite experience today 12/5/2014. The plastic hinge broke. Rival (actually Brooke at Jarden Consumer Solutions) provided me with the part # 7921000034342 for the lid at a cost of $15 plus Shipping & Handling +tax. I went online to Walmart, found 6-qt Slow cooker for $26.88 +tax. Makes no sense to me to spend so much on an entire lid (only the hing is broken) compared to a complete new unit for slightly more than the part.
Posted on Dec 05, 2014
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Posted on Jan 02, 2017
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