I have a MFC 640cw printer. I have windows xp, sp3. I try to install the printer and get to the point where it tells me to plug in the network cables. After I do so, nothing happens. The screen remains unchanged, telling me to plug in the cables and turn on printer.
Re: Computer doesn't detect printer on installation
Is it a usb printer? if so follow this: Device Manager displays only non-Plug and Play devices, drivers, and
printers when you click Show hidden devices on the View
menu. Devices that you install that are not connected to the computer
(such as a Universal Serial Bus [USB] device or "ghosted" devices) are
not displayed in Device Manager, even when you click Show hidden devices.
Click Start, point to All Programs, point to
Accessories, and then click Command Prompt.
At a command prompt, type the following command , and then press ENTER:
Type the following command a command prompt, and then press ENTER:
Troubleshoot the devices and drivers in Device Manager.
NOTE: Click Show hidden devices on the View menu in Device Managers before you can see devices that are not connected to the computer.
When you finish troubleshooting, close Device
Type exit at the command prompt.
Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.
If you are a developer or power user and you want to be able to view
devices that are not connected to your computer, set this environment
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It could be the cable, but most likly it is a damaged driver. try uninstalling the printer and all the drivers then reboot and resinstall it. You could also run "sfc /scannow" to see if any system files are damaged.
Why no updates? No windows validation? That could be your problem if that's the case. If not, I suggest going to Windows update and at least installing all critical updates, if not SP3 as well, and try again
I found that some Windows Plug and Play services were note running and were set to start 'manually'. I started those services which seemed related to Plug and Play, and the installation went without further errors.
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on. Power on pc.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done