Question about Acer CRW 6424MU (99.B3712.002) CD-RW Burner

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I have and old acer 6424mu - 002 cd burner and haven't used it in years. i would like to use it know but i have lost the installiation cd and was wondering if i could download it somewhere?

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Posted on Jan 02, 2017

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SOURCE: recovery cd lost

Probably need to contact acer and order one.

Posted on Jan 01, 2009

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please give me the softwares to download

Posted on Aug 28, 2009

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1 Answer

How do i install the burner?

plug it in and put the cd which comes with the burner install the software (nero) if you did not get the cd with it try to download from the internet go to

Feb 04, 2011 | Acer (4432A-002) CD-RW Burner

1 Answer

Unable to burn CD,would like to know the problem.

Hi There,

As a general rule, this type of problem is usually software (a particular kind for burners called "firmware", or corrective programs or manual manipulation of entries in the Registry which gets wrong entries or commands get erased that link the CD to the burning process).

1. If you didn't install this USB connected diveive using a disk or with the proper firmware, here's the link to Acer Support's Home page. I can't fins the burner there so I can't direct you to the proper firmware download.

2. Below are 2 links to Automated Microsoft Fixit Wizards that you can run which have fixed your issue for many of my clients. After that, the only possibility left is that some part of the hardware in your burner is physically damaged or out of alignment.

The second download may seem like a strange choice, but it fixes problems you would never expect it could.

I hope you find some of this helpful.


The Selkie

Oct 08, 2010 | Acer CRW 6424MU (99.B3712.002) CD-RW...

1 Answer

Cd works open/ accepts the cd but i cannot locae the drive? I have an acer aspire 3680

check to cable IDE/SATA if loosen..also jumper configuration setting at the back of CD drive....
if single drive connected to your cable choose Master jumper setting...

May 26, 2010 | Acer (4432A-002) CD-RW Burner

1 Answer

Missing the upper and lower filters in CD-RW registry

Hi, listen I am going to give you a link that will help you fix it. its from microsoft. i can tell you how to do it manually but you might get lost,lol. heres the link and dont forget to let me know if i have been helpful

Mar 02, 2010 | Acer (4432A-002) CD-RW Burner

2 Answers

Had a virus and lost everything!!

first of all, there are 100's of Different media players Here are the onces that come with Acer that I ca\n think of Nero Windows Media Player VLC Media Player Real Player Napster Itunes Thats all I could Think of that May come Stock

Jun 04, 2009 | Acer (4432A-002) CD-RW Burner

1 Answer

I have an external Acer CDRW 12 x 8 x 32. I've put a disc in but when I try to drag and drop from the computer I get the message insert disc into E: What am I doing wrong

Using drag and drop on a CD rewritable gives only a lot of headaches, and often does not work.

You need to use a software to copy cds, download and install from one of the following websites:

CDBurnerXP: Introduction and News

The Best, Free Alternatives to Nero CD/DVD Burner |

Dec 15, 2008 | Acer (4432A-002) CD-RW Burner

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