I dropped my laptop: everything works except my CD/DVD drive....
I dropped my laptop onto the carpet & didn't think anything of it until I tried to put a dvd in to watch later that same day. It won't read any discs at all, it only clicks. How can I tell if something broke inside? I did use the "canned-air-duster-stuff" to see if that'd help: nada.
PLEASEEEEE help! I'd like to edit Christmas and Thanksgiving footage :D
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What happens when you insert a DVD/CD? If inserting one immediately locks the laptop, and you have already tried uninstalled and reinstalling the drive, its time to purchase another DVD drive for your laptop.
If everything else was working fine (until today) and just the cd-drawer would not open, a damaged systemboard (or motherboard) is highly unlikely.
1) What does "not turn off"? The Laptop or the CD drive?
2) To check what is exactly damaged you could power down the laptop and remove the CD drive entirely. Then power on the laptop. If everything works fine only your cd drive was damaged.
Marginal hard drive, hard drive cable, or hard drive controller (on motherboard).
Other suspect parts may be the CD ROM drive you're trying to run the OS install from. It may also be flaky, causing you to think you're loading the OS, but not really and not reporting errors until you discover the OS is not completely installed.
First thing to do is pull the HDD and cable out, reseat firmly and try again. May as well do the same for the CD/DVD drive.
Press and hold the <Fn> key while powering the system on. This will run the Dell Diagnostics. Another more intense diagnostic program is located on a Dell CD that you should have received with your laptop. Look for one that has “Diagnostics and utilities” listed under the “Contents”. You will have to boot from that CD disk. To do this, power on your laptop and tap the <F12> key to bring you to the “One time boot menu”. Insert the CD and then select CD/DVD drive and hit <Enter> key.Select the “Run the 32 Bit Dell Diagnostics”. Your responses are intended to improve the level of service provided. Please show your appreciation by rating your experience. Thank You.
Unplug the unit for 10 minutes, then plug it in and try again. I just had the same problem after our main power went off and on a few times (during a storm). If that didn't work and you don't plan on servicing it, before you "recycle" it, unplug it & drop it from about 3 to 4 inches from the "carpet". It may just have some crude stopping up the mechanism. Continue to increase the height of the drop untill you REALLY do have to recycle it :)
go to this and choose your system. download the file (may take a while) and burn it onto a cd. put it in the laptop's cd drive and start up the laptop. you may have to configure the laptop to boot from the cd, when the laptop is starting, hold down the delete key on the keyboard. you should now be in the bios. go into the "boot order" section and set the cd/dvd drive as "1" the hard drive as "2" and anything else as three and so on. reboot the laptop. it will boot to the cd. it will recover the passwords automatically.