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Fisrt off please hold down the 8+C buttons together, there will show a error code in the copy quantity display.
Now not knowing what the error code is, i am going to hope that it is C44 that is the most common
error code on the E163 machine. If it is C44 please do the following.
Switch off the machine.
While holding down 0+8 buttons, switch on the machine.
When ad shows on the display, input 400 then press the start button.
If the value is not 0, input 0 button and press the interupt and energy saver buttons to save the change.
Switch off the machine wait awhile and then switch the machine on again.
The problem should be sorted out.
If the error code is not C44 you will have to let us know what the error code is, by holding the8+0 buttons down together.
this is a finisher error code.
turn off power then grasp the lower tray of finisher on both sides and shift up as far as it will go. turn power back on and see if that works. worse case disconnect the finisher from top rear of machine-at least the copier should still work and copies will go into middle.