Question about Dell A940 All-In-One InkJet Printer

1 Answer

Unlocking scanner on an all in one printer

My desktop computer crashed sometime ago. Just before it crashed the printer wasn't working properly anyway. I put the printer in storage and just got it out to use it with my laptop. I'm having problems with two different things. When installing the software I get a msg that the spooler service isn't working. "Check yes if you would like to start it and continue". When I click yes nothing else happens. I try using Run As but still nothing. Also when I power it on it says to unlock the scanner and then power it on. Even though I have had it for a while, most of the time it's been in storage. It is basically a brand new printer. Can you tell me if you think the printer is unfixable. Thank

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  • Paula 68 Nov 22, 2007

    Printer shows, "Unlock Scanner then press power." When I attempt, the scanner will not unlock. The printer is not usable! Please help.

    Charles.

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1 Answer

Dawnmj: I?m at Dell Headquarters in Austin, Texas and I just came across this post. I'm sorry to hear you're having trouble. The first thing that I would try to fix the spooler issue is see if there are any other printer drivers or leftover pieces of printer software from ones that may have been installed previously. If you come across any I would delete them completely and then reinstall the proper printer driver. As for the other problem, when and where are you seeing the message about the scanner. Neil Dell, Inc. neil@dell.com

Posted on May 02, 2007

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