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Lexmark 3350-Vista-Prints but Won't Scan

I think I originally posted this in the wrong place...newbie here
Just got new Vista(32)Premium (Presario sr5505f) added extra ram right off the bat (at 2.5g)
I installed vista driver from
http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_1019285789_0_en,00.html sixth link down (did not use CD, doesn't support Vista)...it prints...won't scan...uninstalled, ran clean up utility from Lexmark and reinstalled again(as administrator)...same problem. Plus under Maintain/Troubleshoot >>>troubleshooting - everything is greyed out and cannot be clicked on.
Also Printer status window hangs after printing and has to be ended in Task Manager.
This thing worked great with XP...Is this Vista problem?
Been all over googling for a solution.
Thanks in advance.

Posted by on

  • susanberch Dec 25, 2008

    Anybody?

  • susanberch Dec 26, 2008

    Resolved the problem myself . I'm not exactly sure what
    I did "did it", but here it is, hope it helps others with same problem.
    (seems there are a lot)
    1. The clean up utility does not get everything. I checked every folder in registry and found the reg key:
    ( HKEY_CURRENT_CONFIG - CurrentControlSet - Control - Print - Printers - Lexmark 3300 Series) Deleted it. Rebooted.
    2. I disabled UAC, as someone else suggested in another post. Reboot again.
    3. I found another site for drivers. Same name and size tho. Probably didn’t matter. Lexmark X3350 Driver v.1.0.6.1 download for Windows Vista
    4. I plugged USB back in before starting the new driver download, rather than waiting for the window that says "make sure USB is connected and printer on”.
    5. Installed new driver "As Administor". Rebooted.
    6.
    Went to: c:\drivers\printer\3300 (type in search and click on 3300) and
    gave full permissions to all folders. Rebooted. This may of been the
    solution, but status window was still hanging.
    7.
    Also (not promoting any product, just heard of it myself) downloaded a
    program called "AntiFreeze". Runs in the background, seems to help the
    hang up issues and may actually give the scanner more RAM to work with.
    (as always any program downloaded from anywhere is done at your own
    risk)
    8. I "WILL" be putting another 2G of
    RAM in this baby soon, upping it to it’s max of 4G. The Lexmark AIOC
    uses a ton of RAM. I have absolutely no idea why they sell Vista with
    only 1G.
    9. We have scanned and saved a couple of dozen pictures today for a Very Merry Christma

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SOURCE: Lexmark 3350-Vista-Prints but Won't Scan

Is this the driver you downloaded. If so , sounds like a Lexmark software or driver problem. I am a little confused as the heading on you question says x1270 but the bold type says 3350?

http://downloads.lexmark.com/perl/downloads/downloads.cgi

Posted on Dec 27, 2008

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