Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive
You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !
As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".
Posted on Jan 18, 2009
here are the official instructions i got from www.dmailer.com
We suggest you to use undelete software and try to recover your source (original location on the computer) files. Please find below a list of providers for this kind of software:
If you cannot recover the source files (original location on the computer) you will need to recover the Data folder on the root of your usb device. Once you have recovered your profile folder . We have a recovery tool that can recover data that WDSync doesn't detect anymore. This tool is available at this address:
When you have downloaded it, here are the steps to use it:
1. Launch it and go to "Profiles->Scan directory"
2. Select your "WD Sync Data" folder containing your synchronized data. You should see all your profiles being listed.
3. Select the profile you wish to synchronize and click "SaveAllTo"
4. Choose the destination folder.
All your files from your profile will be recovered in his directory. Please note that this tool is not able to recover file names; you will need to rename your files manually.
Please let us know if you are able to recover your data with this tool.
WDSyncData \ My profile \ Data
and in the Data directory
Sync4.0.deposit (with all your Outlook emails you want to retrieve)
They also say to use a program called triad to automatically detect the files types.
Posted on Mar 10, 2009
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Posted on Jan 02, 2017
Try it on another PC, amke sure you use the original cable and that you connect it to the back of a desktop PC for maximum power. If this is unsuccessful your only option is data recovery. You can try Recuva, which is free and many people seem to have had success with it -
If this doesn't work, you will need a recovery company to do it for you, but if it does go down that route, I would advise calling WD, for warranty information first.
Posted on Jan 26, 2010
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