Question about Creative Labs Zen Neeon MP3 Player

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Zen Neeon 5 "No Music" displayed

My Neeon 5 displays "no music" when switched on (there is music inside!)
I think I caused the problem by formatting the player. Any ideas? same problem here. i tried formatting in xp and updating firmware. still no progress. when i try to add music to the player, still no music files. but when i check the memory status, it seems that files are added to the player.

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  • Anonymous Jan 10, 2009

    my mp3 player want play ill listen to it the it just freeze all of asudden



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Solved the problem. I solved the effing problem.


If you did so, try to reformat in xp.

Posted on Mar 31, 2009

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Cannot save pictures from pc to the player?

Posted on Jul 14, 2009


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My creative zen neeon hangs on creative logo what i can do?even it doesnt detects,then how can i format or reinstall the firmware?....plz help me....

try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play/Pause button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:

    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Sep 25, 2009 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Stuck on the logo zen neeon 2

    remove music and reformat then put music again

    Jun 23, 2009 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Zen V-Plus freeze at rebuilding directories

    YOUR MUSIC FILE IS CORRUPTED.When you hook it up to pc .open the files on the zen and format the music file.If you still have a problem.Format the drive and download new drivers here>

    Dec 10, 2008 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Zen Neeon 5 "No Music" displayed

    your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

    Nov 02, 2008 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Creative Zen 32GB player wont display music files in Creative Media Explorer

    Update the firmware, available at

    Creative Zen

    Try another PC or another USB port
    Make sure the hold/lock is not engaged

    Check for firmware update on Creative's website
    Get Recovery Tool from Creative

    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

    If all else fails, check with this guy:

    Creative Zen – Formatting

    Step by step instructions for formatting a player

    1. Detach the player from the PC if it is connected, and turn off the player.
    2. Press and hold the Play button while powering on the player.
    3. When the player displays the Creative logo, release the Play button
    4. Select Format (All) and select Yes to format the player.
    5. After the player has finished formatting, select Reboot.
    6. Re-transfer the tracks to the player.

    -Tha Mp3 Doctor

    Sep 27, 2008 | Creative Labs Zen Digital Media Player

    2 Answers

    Zen neeon 2

    what you should try is to format the music folder on the zen. Then after that properly transfer the music and it should play with no problems.


    Sep 23, 2008 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Neen2 not reading my music

    Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at

    Aug 23, 2008 | Creative Labs Zen Neeon MP3 Player

    2 Answers


    What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

    Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Unable to clear non music files from mp3?

    I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out. Good luck

    Jun 26, 2006 | Creative Labs Zen Neeon MP3 Player

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